Service Advisor

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive company is looking for a passionate Service Advisor in Dubai. You will be responsible for building relationships with customers, achieving monthly revenue targets, and ensuring satisfaction through expert advice. Candidates should have 3–5 years of experience in automotive dealerships and a diploma or degree in Automobile/Mechanical Engineering. Strong English communication skills are required, and proficiency in MS Office is preferred.

Qualifications

• Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Solid understanding of automotive products, processes, and technical details.
• Passion for going the extra mile to delight customers.

Responsibilities

• Create strong, long-lasting connections with customers to enhance retention.
• Drive monthly revenue through strategic upselling and smart discount management.
• Provide timely updates on vehicle progress and resolve concerns.

Skills

Customer service

Experience in automotive dealership

Strong English communication skills

Technical knowledge of automotive products

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Tools

MS Office

SAP knowledge

Job description

Overview of the Role

Are you ready to be the face of Lexus in Fujairah? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

What You Will Do

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Required Skills to Be Successful

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus!

About the Team

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

What Equips You for the Role

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.