Senior Waiter

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Dubai is seeking an experienced Senior Waiter to enhance exceptional dining experiences. You will lead a team, ensuring customer satisfaction through outstanding service and by mentoring junior staff. Candidates should have 3-5 years of fine dining experience, excellent communication skills, and knowledge of international cuisine. The role also involves utilizing POS systems, and knowledge of wine is preferred. Join a dynamic environment that values service excellence and guest satisfaction.

Qualifications

• 3-5 years of experience in fine dining or upscale restaurants.
• Previous leadership experience as a head waiter or team lead.
• In-depth knowledge of food service, international cuisine, and dining etiquette.
• Extensive wine and beverage knowledge.

Responsibilities

• Provide outstanding customer service, ensuring guest satisfaction.
• Lead and mentor junior wait staff, setting high standards.
• Process guest orders accurately using the POS system.
• Upsell menu items and promote daily specials.

Skills

Customer service skills

Leadership experience

Communication skills

Knowledge of dining etiquette

POS system proficiency

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant‑garde design and creative approach to the world of luxury.

Job Description

We are seeking an experienced and professional Senior Waiter to join our upscale dining establishment in the heart of Dubai, United Arab Emirates. As a Senior Waiter, you will play a crucial role in delivering exceptional dining experiences to our discerning guests while leading and mentoring our service team.

Responsibilities

• Provide outstanding customer service, ensuring guest satisfaction at all times
• Lead and mentor junior wait staff, setting high standards for service excellence
• Take and process guest orders accurately using the Point of Sale (POS) system
• Demonstrate extensive knowledge of our menu, including ingredients, preparation methods, and wine pairings
• Upsell menu items and promote daily specials to enhance guest experience and increase revenue
• Maintain a clean and organized dining area, adhering to food safety and hygiene standards
• Handle cash and credit transactions with accuracy and efficiency
• Resolve guest concerns promptly and professionally
• Collaborate with kitchen staff to ensure timely and accurate food delivery
• Assist in training new team members on service procedures and standards
• Adapt to changing needs in a fast‑paced, luxury dining environment

Qualifications

• 3‑5 years of experience in fine dining or upscale restaurants
• Previous leadership experience as a head waiter or team lead
• Excellent customer service skills with a professional and supportive demeanor
• Strong communication and interpersonal skills
• In‑depth knowledge of food service, international cuisine, and dining etiquette
• Proficiency in using Point of Sale (POS) systems
• Extensive wine and beverage knowledge
• Demonstrated ability to work efficiently in a fast‑paced environment
• Strong conflict resolution and problem‑solving skills
• Basic math skills for handling financial transactions
• High school diploma or equivalent
• Food safety certification (preferred)
• Wine certification, such as Sommelier certification (preferred)
• Familiarity with luxury hospitality standards
• Flexibility to work in different locations within Dubai, as needed