Senior Technician

Carrier Corporation; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team in Abu Dhabi. This role focuses on air conditioning maintenance and customer care, ensuring high standards of service and satisfaction. With a commitment to innovation and employee development, this company fosters a collaborative environment where your skills will make a significant impact. Join a team that values expertise and creativity, and be part of a mission to provide sustainable solutions that benefit both people and the planet.

Qualifications

• Minimum 5 years in a similar role with experience in naval field maintenance.
• Strong computer skills and excellent interpersonal skills in English.

Responsibilities

• Plan and execute jobs ensuring customer satisfaction and maximum profitability.
• Conduct site inspections and prepare job cards and reports.
• Handle customer complaints and ensure timely service.

Skills

Air Conditioning Principles

Customer Care

Technical Problem Solving

Communication Skills

Computer Skills

Education

Bachelor's Degree in Engineering

Diploma in Engineering

Job description

Country:

United Arab Emirates

Location:

UTS Carrier Abu Dhabi office

Build a career with confidence

At Carrier, you're joining the world leader in healthy, safe, sustainable, and intelligent building and cold chain solutions. We create solutions that matter for people and our planet, and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way, our vision, values, and culture. Carrier's greatest assets are the expertise, creativity, and passion of our employees, and we're excited for you to join the team.

Role Responsibilities:

• Plan and execute jobs ensuring customer satisfaction and maximum profitability according to company standards.
• Attend to difficult service problems and teach colleagues the technical aspects for future reference.
• Conduct site inspections, provide estimated manpower and materials required for service jobs.
• Prepare job cards, inspection reports, field reports, and timesheets.
• Prepare material requests for parts needed for each job.
• Ensure cost control and asset optimization.
• Continuously train to improve work quality and reduce complaints and callbacks.
• Maintain knowledge of PLC systems and control.
• CUSTOMER CARE:
• Handle all customer complaints on-site.
• Ensure efficient, courteous, and timely services to all customer requests and inquiries.
• Attend to customer complaints within target time.
• Coordinate with customers regarding maintenance visits.
• Ensure customer satisfaction through regular meetings.
• Report opportunities to the Branch Manager.

EH&S Responsibilities:

• Implement UTS Carrier EH&S standards and policies within their area.
• Identify environmental and health hazards in their area of responsibility.
• Report all accidents, incidents, occupational illnesses, and environmental issues to management and initiate solutions.
• Participate in weekly EH&S talks.
• Ensure technicians perform self-inspections before starting jobs.
• Participate in self-inspections with team members as needed.
• Ensure PPE is worn during work.

Role Purpose:

Skills and experience in air conditioning principles, maintenance, and industry standards for equipment maintenance.

Minimum Requirements:

• Experience in naval field maintenance.
• Minimum of 5 years in a similar role.
• Bachelor's degree or diploma in engineering.
• Computer skills.
• Excellent interpersonal and communication skills in English.

Our Commitment to You:

We value our employees' expertise, creativity, and passion. We aim to provide a great workplace that attracts, develops, and retains top talent, promotes engagement, fosters teamwork, and drives innovation. We are committed to diversity and inclusion, creating an environment where everyone belongs. We offer enriching career opportunities, listen to employee feedback, and continually strive to improve. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes.

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Required Experience:

Senior IC