Senior Tech Support & Training Engineer (Oil & Gas)

Aspen Technology; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions company based in Abu Dhabi seeks an experienced Technical Support Specialist. The role focuses on enhancing customer satisfaction through technical support and training on proprietary software, driving adoption, and ensuring customer engagement. Ideal candidates have a background in Petroleum Engineering or Geology, with 5+ years in the Oil & Gas industry and strong proficiency in reservoir engineering applications. This position offers an opportunity for professional growth and development within a dynamic environment.

Qualifications

• 5+ years of experience in the Oil & Gas industry.
• 3+ years of reservoir engineering experience.
• Detail-oriented with hands-on problem-solving skills.

Responsibilities

• Provide high-level technical support and training to customers.
• Troubleshoot and resolve complex technical issues.
• Develop training materials for new releases and applications.
• Conduct pre-sales consultations to identify business problems.
• Develop strong relationships with customers and understand their needs.

Skills

Customer service

Technical troubleshooting

Communication skills

Team collaboration

Problem-solving

Relationship building

Education

Bachelor’s degree in Petroleum/Reservoir Engineering, Geology or Geophysics

Tools

Aspen Tempest

Petrel

Eclipse

IX

CMG

tNav

Mbal

Prosper

GAP

Job description

A leading technology solutions company based in Abu Dhabi seeks an experienced Technical Support Specialist. The role focuses on enhancing customer satisfaction through technical support and training on proprietary software, driving adoption, and ensuring customer engagement. Ideal candidates have a background in Petroleum Engineering or Geology, with 5+ years in the Oil & Gas industry and strong proficiency in reservoir engineering applications. This position offers an opportunity for professional growth and development within a dynamic environment.