Senior Specialist, Society Operations, EMEA

CFA Institute; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global investment professional organization is seeking a Senior Specialist Society Operations EMEA in Abu Dhabi. The ideal candidate will provide operational expertise and training to support CFA societies, manage communications, and deliver training resources. Candidates should have a Bachelor’s degree, 5 years of experience in membership organizations, strong CRM skills, and fluency in English. Competitive salary and benefits are offered.

Benefits

Comprehensive health coverage

Generous leave and time off

Competitive retirement plans

Qualifications

• Minimum 5 years of experience in professional association or account management.
• Hands-on experience with CRM systems and event platforms.
• Learning agility and adaptability required.

Responsibilities

• Deliver on society service model for EMEA societies.
• Support relationship management for 22 societies.
• Lead training implementation in the region.

Skills

CRM/database management

Project delivery skills

Communication and facilitation skills

Cultural collaboration

Fluency in English

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Senior Specialist Society Operations EMEA

(Official job title: Associate Manager Society Operations EMEA)

Do you enjoy empowering volunteer leaders and small teams to achieve outsized impact? Are you motivated by using data technology and training to strengthen a global network? Would you like to play a pivotal role in supporting CFA societies across EMEA while building your own global career?

At CFA Institute, our Member & Society Relations division works to enable 150 CFA societies around the world to deliver exceptional value to members and candidates.

As Senior Specialist Society Operations EMEA, you’ll be based in Abu Dhabi and provide operational expertise, training, and insights that help societies in the region thrive. You’ll partner closely with society leaders, staff, and colleagues across regions to ensure societies have the tools, processes, and support they need to deliver on our shared mission.

What You’ll Do

• Deliver on the society service model in EMEA: resolve inquiries and escalations, develop and maintain self‑service content, and provide training and resources.
• Support relationship management for 22 EMEA member societies in coordination with portfolio leads.
• Lead regional implementation of society training: deliver live sessions and contribute to on‑demand training resources.
• Manage communications to promote training technology, marketing, and educational offerings, and create content for platforms such as the Society Leader Hub and knowledge base.
• Prepare reports and conduct ad‑hoc analysis that turns society data into actionable insights.
• Facilitate cross‑society initiatives and operational best‑practice sharing.
• Support Global Relations and Operations colleagues with various special projects and initiatives.

What We’re Looking For

• Bachelor’s degree or equivalent experience.
• 5 years experience in a professional association membership organization, business administration, or account management.
• Hands‑on experience with CRM/database management (Salesforce ideal); event platforms and website operations (no coding required).
• Strong project delivery skills: structured, proactive, and metrics/OKR‑driven.
• Proven ability to collaborate in multicultural global matrixed environments.
• Excellent communication and facilitation skills; able to train and influence a wide range of stakeholders.
• Fluency in English required; Arabic recommended; additional languages a plus.
• Learning agility, curiosity, and adaptability; AI familiarity is a bonus.

Why Join Us

• Play a key role in enabling societies to deliver impact at both regional and global scale.
• Gain exposure to global strategy, cross‑regional collaboration, and senior leadership engagement.
• Be part of a supportive, mission‑driven organization that values professional growth, learning, and diversity.

At CFA Institute we are committed to transparency and equity in our hiring. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position: Expected salary range: AED 00 per year. All salary ranges are subject to adjustment based on experience, education, location and other factors relevant to the position. Additional benefits include eligibility for an annual incentive bonus and a comprehensive medical benefits package.

About CFA Institute

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees’ well‑being, offering industry-leading benefits such as comprehensive health coverage for you and your family, generous leave and time off, competitive retirement plans, flexible work options, wellness education and support programs.

If you feel this opportunity could be the next step in your career we encourage you to click Apply and complete our three‑minute application.

Be part of a team committed to putting investors first and growing economies. Follow us on LinkedIn and X.

Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience or location. We thank all those who apply. Only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual, employee, group of employees or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, caregiver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristics, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio‑economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment including but not limited to recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence and dismissal. This is a global policy that applies to all CFA Institute employees regardless of location.

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