Senior Spa Supervisor - VIP Family

Apt Resources; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury service provider in Abu Dhabi is looking for a Senior Spa Supervisor. The successful candidate will oversee spa operations and ensure an exceptional guest experience for a VIP family. Responsibilities include supervising staff, monitoring operations, and managing guest relations. Applicants should have extensive experience in high-end spa environments and possess strong leadership and communication skills. The role requires flexibility with working hours and a strong commitment to service excellence.

Benefits

Competitive salary

Benefits included

Qualifications

• 4-6 years of experience in spa operations, with at least 2 years in a supervisory role.
• Extensive knowledge of spa treatments and luxury service standards.
• Outstanding interpersonal skills to engage with various clientele.

Responsibilities

• Supervise daily operations to ensure exceptional guest experiences.
• Train and develop a team of spa therapists.
• Manage scheduling, inventory, and equipment maintenance.
• Act as primary contact for the VIP family and guests.
• Implement spa protocols for a safe and clean environment.
• Plan and organize special events for family and guests.

Skills

Leadership

Communication skills

Attention to detail

Customer service

Job description

Apt Resources is pleased to present an exceptional opportunity for a Senior Spa Supervisor to join a luxury spa dedicated to providing unparalleled service to a VIP family in Abu Dhabi. Located in an esteemed property, this role requires a highly professional and experienced individual who can oversee spa operations while ensuring the highest standards of service tailored to discerning clientele.

Responsibilities

• Supervise daily operations of the spa, ensuring an exceptional guest experience and adherence to service standards.
• Lead, train, and develop a team of spa therapists to deliver personalized treatments and services.
• Monitor and manage scheduling, inventory, and equipment maintenance, ensuring the spa operates smoothly.
• Act as the primary contact for the VIP family and guests, addressing their needs and preferences efficiently and attentively.
• Implement and maintain spa protocols and policies to ensure a safe and clean environment.
• Assist in planning and organizing special events or spa retreats for the family and guests.
• Report to the Spa Manager on operational performance, guest satisfaction levels, and staff concerns.
• Confidently operate and manage all spa machines and wellness technologies, including : Cryo Room, Light Therapy Machines, Oxygen Room and Laser Machines.

Requirements

• Minimum of 4-6 years of experience in spa operations, with at least 2 years in a supervisory role, preferably within high-end environments.
• Extensive knowledge of spa treatments, wellness programs, and luxury service standards.
• Demonstrated leadership abilities, with a focus on team motivation and development.
• Outstanding communication and interpersonal skills, with an ability to adapt interaction style to various clientele.
• Ability to work in a fast-paced environment while maintaining excellent attention to detail.
• Flexible availability, including nights, weekends, and holidays as required.
• Flexibility to be on-call and available as needed across multiple locations

Benefits

Salary : AED 18,000 plus benefits.