Senior Quality & Customer Insights Leader

Emirates Flight Catering; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline catering company is seeking a Senior Manager for Quality & Customer Insights in Dubai. This role involves managing the Quality Management System and ensuring compliance with ISO standards. Candidates should have at least 8 years of experience in quality roles within an ISO-regulated environment, alongside a relevant bachelor’s degree and ISO 9001 Lead Auditor certification. Strong leadership and auditing skills are essential for this position.

Qualifications

• Bachelor’s degree in Quality Management or a related discipline.
• ISO 9001 Lead Auditor certification is mandatory.
• 8+ years of experience in a quality-focused role within a large ISO-regulated environment.

Responsibilities

• Engage business units on quality initiatives and lead improvement projects.
• Coordinate the internal audit programme across business units.
• Lead QMS external audits across EKFC units, ensuring readiness and compliance.

Skills

Leadership skills

Audit management

Analytical skills

Stakeholder engagement

Education

Bachelor’s degree in Quality Management or a related discipline

ISO 9001 Lead Auditor certification

Job description

A leading airline catering company is seeking a Senior Manager for Quality & Customer Insights in Dubai. This role involves managing the Quality Management System and ensuring compliance with ISO standards. Candidates should have at least 8 years of experience in quality roles within an ISO-regulated environment, alongside a relevant bachelor’s degree and ISO 9001 Lead Auditor certification. Strong leadership and auditing skills are essential for this position.