Senior Project Manager

Sprinklr; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading Customer Experience Management firm in the United Arab Emirates is seeking a skilled Lead Project Manager to oversee integrations, ensuring project delivery from start to finish. The ideal candidate will have over 5 years of experience in technical project management within an IT/Enterprise SaaS setting, along with strong communication skills to engage diverse stakeholders. You will facilitate project scoping and execution, driving alignment across teams and addressing challenges proactively. Comprehensive benefits are provided to support your professional growth.

Benefits

Voluntary healthcare coverage

Paid time off

Supportive growth environment

Qualifications

• 5+ years of technical project management experience in IT/Enterprise SaaS.
• 3+ years collaborating with engineering teams.
• Proven experience managing large-scale customer programs.

Responsibilities

• Own end-to-end project delivery, from pre-sales through go-live.
• Gather business, functional, and technical requirements.
• Develop project plans, schedules, and documentation.

Skills

Technical project management

Stakeholder management

Communication

Documentation

Problem-solving

Education

Bachelor’s/Master’s degree in Engineering or a related field

Tools

APIs

Postman

SOAP UI

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You’ll Do

As a Lead Project Manager, you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.

• Own end‑to‑end project delivery, from pre‑sales through go‑live and transition to success teams.
• Gather business, functional, and technical requirements from customers and vendors.
• Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
• Develop and manage project plans, schedules, UAT documentation, trackers, and kick‑off presentations.
• Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
• Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
• Monitor and assign work across cross‑functional project teams to meet business objectives.
• Identify and mitigate project risks, manage issues, and escape blockers where necessary.
• Lead and motivate cross‑functional teams and resolve conflicts with sound judgment.
• Ensure smooth project handoff post go‑live with all necessary documentation.

Who You Are & What Makes You Qualified

• Bachelor’s/Master’s degree in Engineering or a related field.
• 5+ years of technical project management experience, preferably in a customer‑facing IT/Enterprise SaaS environment.
• 3+ years of experience working closely with engineering teams.
• Proven experience managing large‑scale customer programs with US‑based clients.
• Strong understanding of project management tools and methodologies.
• Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences.
• Strong documentation and planning skills.
• Familiarity with APIs, application‑layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.
• Ability to thrive in a dynamic, fast‑paced environment with minimal supervision.
• A proactive problem‑solver with a passion for customer success and operational excellence.

Benefits

Sprinklr offers a comprehensive suite of benefits designed to help each member of our team thrive. You will have access to voluntary healthcare coverage in applicable countries, paid time off to recharge and spend time with loved ones, and a supportive environment that encourages growth and purpose.

Recruiting Scam Warning

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission’s advice to avoid these types of scams.

EEO - Our Philosophy

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process.