Senior Officer- Payments Emiratised role

First Abu Dhabi Bank; Ras Al Khaimah; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading banking institution is seeking a professional responsible for processing operations within the payments function. The role involves ensuring quality and compliance in transaction processing, minimizing risks, and managing records effectively. Candidates should have a Bachelor's degree and 13 years of banking experience, with at least 1 year in a managerial position related to payments. The role emphasizes customer satisfaction and adherence to regulatory standards.

Qualifications

• 13 years of relevant experience in the banking sector.
• At least 1 year in similar positions with managerial responsibilities focused on payment functions.

Responsibilities

• Ensure efficient, error-free processing of transactions.
• Perform monthly reconciliations and follow-ups.
• Assist departments with appropriate delivery and support functions.

Skills

Compliance with policies

Risk management

Transaction processing

Customer satisfaction

Reporting skills

Education

Bachelor's degree

Job description

The jobholder is responsible for processing a subsection of operations within a specific product or functional area and ensure quality and timeliness of the delivery in a costefficient & errorfree manner subject to high risk management and Banks / Regulator Compliance standards. S/he is expected to support the unit in

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• To minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Performing monthly reconciliations and followups on outstanding.
• Undertaking all dailyprocessing activities related to a particular product or sub function in Payment Center.
• To assist departments by providing appropriate delivery and support functions.
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / and the Bank as and when required.
• To engage on any other activity falling within pretext of a Processor.
• Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards

KEY ACCOUNTABILITIES

Policies Systems Processes & Procedures

Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards.

Qualifications :

Minimum Qualification

• Bachelors degree

Minimum Experience

• 13 years relevant experience in the banking sector with at least 1 year in similar positions of progressively increasing managerial responsibilities in the payment function.

Remote Work :

No

Employment Type :

Fulltime