Senior Manager Retail Pharmacy

NMC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail pharmacy company in the United Arab Emirates is seeking a motivated individual to lead the development and rollout of their front-shop strategy. Responsibilities include managing product selection, merchandising, and sales across various pharmacies. The ideal candidate will have significant experience in retail pharmacy and project leadership, along with a Bachelor's degree or MBA, and a UAE license. This role demands strong communication, leadership, and problem-solving skills, with a focus on driving business performance and compliance.

Qualifications

• 7–10 years in retail pharmacy/FMCG with at least 3 years in retail or project leadership.
• UAE license (DHA/MOH/HAAD) is required.
• P&L responsibility experience is strongly preferred.
• Demonstrated success in store-level or network transformation.

Responsibilities

• Own full project lifecycle: planning, roll-out, and refinement of retail front-shop model.
• Set and track store-level and network-wide targets (sales, margin, basket size).
• Drive SOPs and enforce planogram and visual merchandising compliance.
• Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie-ins).
• Research market trends and benchmark against peers.
• Standardize store layouts and ensure front-shop compliance.
• Oversee inventory health—monitor stock-outs, dead stock, and turnover.
• Train staff in upselling, product knowledge, and SOPs.

Skills

Entrepreneurial mindset

Problem solving skills

Strong commercial sense

Data-driven decision-making

Leadership

Training experience

Vendor negotiation experience

Excellent communication

Stakeholder management

Compliance orientation

Education

Bachelor’s in Pharmacy, Business, Marketing

MBA preferred

Tools

Excel

Power BI

Retail ERP systems

Job description

Lead the development and rollout of NMC’s front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (AbuDhabi, AlAin, Dubai, Sharjah, etc.).

Responsibilities

Retail Strategy & Execution

• Own full project lifecycle: planning, roll‑out, and refinement of retail front-shop model.
• Set and track store-level and network-wide targets (sales, margin, basket size).
• Drive SOPs and enforce planogram and visual merchandising compliance.

Product Portfolio & Category Management

• Curate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.).
• Conduct quarterly reviews to optimize SKU mix – add, delist, re‑price.
• Negotiate with vendors for pricing, promos, shelf support and rebates.

Sales Performance & Promotions

• Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie‑ins).
• Use sales data and analytics to evaluate performance and pivot tactics.
• Research market trends and benchmark against peers.

Store Operations & Merchandising

• Standardize store layouts and ensure front-shop compliance (audits).
• Oversee inventory health—monitor stock‑outs, dead stock, and turnover.
• Drive cross-functional collaboration with unit managers, pharmacists, and marketing.
• Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs.

Cross-functional Integration

• Integrate with procurement, supply chain, finance, and marketing.
• Support offline front-shop alignment and home delivery strategies.

Work closely with the technology/innovation team to develop online sales channels.

Qualifications & Experience

• Bachelor’s in Pharmacy, Business, Marketing; MBA preferred.
• 7–10 years in retail pharmacy/FMCG with ≥3 years in retail or project leadership.
• UAE license (DHA/MOH/HAAD)
• P&L responsibility experience strongly preferred.
• Demonstrated success in store-level or network transformation

Skills & Competencies

• Entrepreneurial mindset, Problem solving skills.
• Strong commercial sense with data-driven decision-making.
• Proficiency in Excel, Power BI, retail ERP systems.
• Leadership, training, and vendor negotiation experience.
• Excellent communication, stakeholder management, compliance orientation.