Senior Manager - Residential & Commercial PM

Modon; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A property management firm in Abu Dhabi is seeking a Senior Residential & Commercial Property Manager to oversee the effective management of multiple properties. The successful candidate will lead a team, ensure high tenant satisfaction, and drive financial performance through strategic planning and compliance. With 6–8 years of experience in property management, including a leadership role, a degree in Property Management or Business, and proficiency in property management software, this position offers a challenging opportunity in a dynamic environment.

Qualifications

• Minimum 6–8 years in residential property management, including 3 years in a leadership role.
• Proven success managing large-scale residential portfolios and teams.
• Strong knowledge of local property laws and housing regulations.

Responsibilities

• Lead a team and ensure effective service delivery and achievement of KPIs.
• Oversee day-to-day property operations including leasing and maintenance.
• Manage the leasing process and handle escalated tenant concerns.

Skills

Leadership

Communication

Conflict resolution

Customer orientation

Education

Bachelor’s degree in Property Management, Business Administration, or related field

Master’s degree

Certification in property management or real estate (e.g., CPM, RERA)

Tools

Property management software

MS Office

Job description

Job Purpose

The Senior Residential & Commercial Property Manager is responsible for the effective management, operation, and financial performance of designated residential and commercial properties. This role:

• Leads a team of property and facility management professionals.
• Ensures high levels of tenant satisfaction.
• Drives occupancy and revenue targets.
• Maintains compliance with all regulatory and company standards.

Key Roles, Responsibilities, and Duties

1. Strategic Planning & Leadership

• Develop and implement strategies and budgets aligned with corporate goals and asset plans.
• Lead, mentor, and manage the property team, ensuring effective service delivery, professional development, and achievement of KPIs.

1. Property Operations Management

• Oversee day-to-day operations, including leasing, rent collection, maintenance, tenant relations, and renewals.
• Monitor market trends and optimize rental rates, occupancy levels, and service standards.
• Implement and maintain policies, procedures, and internal controls; ensure compliance with legislation and best practices.

1. Leasing & Tenant Management

• Manage the leasing process: marketing vacancies, conducting property tours, screening applicants, and negotiating terms.
• Handle escalated tenant concerns, legal matters, disputes, and crisis situations to effective resolution.

1. Financial Management

• Oversee budgeting, financial reporting, and expenditure control for the portfolio.
• Approve vendor contracts and major expenses.
• Complete financial and operational reporting, including occupancy, income, arrears, and maintenance status.

1. Coordination & Vendor Management

• Coordinate with facilities management, legal, finance, and leasing teams for seamless service delivery.
• Manage vendor relationships and supervise contracted services.

1. Property Development & Improvement

• Lead initiatives for property enhancements, capital improvements, and sustainability practices.
• Identify and capitalize on new business opportunities or service offerings.

1. Reporting & Compliance

• Prepare and present regular reports on portfolio performance, tenant satisfaction, income, and risk areas to senior management.
• Handle emergency situations (e.g., incidents, insurance claims) and coordinate with relevant authorities.

Qualifications

• Bachelor’s degree in Property Management, Business Administration, Real Estate, or a related field; Master’s degree is an advantage.
• Certification in property management or real estate (e.g., CPM, RERA) is an advantage.

Experience & Competencies

• Experience: Minimum 6–8 years in residential property management, with at least 3 years in a leadership role.
• Proven success managing large-scale residential portfolios and multi-disciplinary teams.
• Strong knowledge of local property laws, residential lease structures, and housing regulations.
• Financial Acumen: budgeting, forecasting, rent setting, and cost management.
• Excellent leadership, communication, and conflict resolution skills.
• Proficiency in property management software and MS Office.
• Strong customer orientation and ability to manage diverse stakeholders.
• High integrity, organizational capability, adaptability, and focus on results.