Senior & Junior IT Developers

LongOn Consultancy Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A multinational technology firm is seeking a highly skilled IT Support Specialist to join its team in Dubai. This on-site role emphasizes troubleshooting skills in hardware and software issues, providing first-line support through various communication channels. Candidates should have over 2 years of experience in IT support, a solid grasp of networking concepts, and exceptional communication skills. The position offers visa support and an accommodation package. The ideal candidate is customer-focused with a strong problem-solving attitude.

Benefits

Full visa support

Initial accommodation package

Qualifications

• 2+ years of experience in IT support or a related field.
• Strong understanding of networking concepts, including TCP/IP, VPNs, and firewalls.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-line support for hardware and software issues.
• Document and maintain records of support requests and resolutions.
• Guide users through step-by-step solutions.

Skills

Troubleshooting hardware and software issues

Installation and configuration of systems

Verbal and written communication

Problem-solving skills

Tools

Ticketing systems

Remote support tools

Job description

We are seeking a highly skilled IT Support Specialist to join our dynamic team at subsidiary company in Dubai, which is part of a multi-national LATAM company.

All positions are newly been created to be on-site for the Dubai office. Full visa support to re-locate to Dubai will be offered along with initial months accommodation package will also be provided with the monthly salary and other benefits.

Responsibilities

• Provide first-line support for hardware and software issues, troubleshooting technical problems via phone, email, and remote access tools
• Document and maintain records of support requests, resolutions, and user interactions in our ticketing system
• Guide users through step-by-step solutions, ensuring clear communication and understanding of technical concepts
• Install, configure, and maintain hardware and software systems, ensuring optimal performance and security
• Collaborate with IT teams to identify recurring issues and implement proactive solutions to enhance user experience
• Conduct training sessions and create documentation to empower users in utilizing technology effectively

Required Qualifications

• 2+ years of experience in IT support or a related field
• Proven ability to troubleshoot and resolve hardware and software issues across various devices and operating systems
• Strong understanding of networking concepts, including TCP/IP, VPNs, and firewalls
• Familiarity with ticketing systems and remote support tools
• Excellent verbal and written communication skills
• Strong problem-solving skills and a customer-centric approach