Senior Housekeeping Supervisor

The First Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join a leading hospitality company and be part of the iconic Ciel Dubai Marina as a Senior Supervisor. This role involves ensuring the highest standards of cleanliness and service quality, training staff, and coordinating with various departments to enhance guest experiences. If you have a strong background in hospitality and are ready to lead a dynamic team, this opportunity offers potential for professional growth and development in a landmark hotel.

Qualifications

• Proven experience as a Senior Supervisor or similar role.
• Strong organizational skills with attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Conduct daily briefings and assign tasks to staff.
• Inspect guest rooms and public areas for cleanliness.
• Handle guest requests and complaints professionally.

Skills

Organizational skills

Attention to detail

Communication

Interpersonal skills

Multitasking

Education

Experience in hotel or hospitality environment

Tools

Basic computer skills

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards forBest International Hotel ArchitectureandBest Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

• Conduct daily briefings and assign tasks to staff based on occupancy and priorities.

• Inspect guest rooms, corridors, and public areas for cleanliness and maintenance issues.

• Ensure all rooms and areas meet the brand’s quality and cleanliness standards.

• Monitor inventory of cleaning supplies, linen, and equipment.

• Assist in training and evaluating housekeeping staff; provide coaching and feedback.

• Handle guest requests and complaints professionally and promptly.

• Coordinate with the front office and maintenance departments for room status updates and repairs.

• Ensure compliance with health, safety, and hygiene standards and procedures.

• Maintain detailed records including inspection checklists, daily reports, and staff performance.

• Support the implementation of sustainability and waste reduction practices.

Desired Skill & Expertise

• Proven experience as a Senior Supervisor or related role, preferably in a hotel or hospitality environment.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Flexibility to work shifts, including weekends and holidays.
• Basic computer skills for record keeping and inventory management.