Senior Hospitality Leader: Operations & Guest Experience

Hire Resolve.com; Ajman; On-site; AED 220,000 - 368,000; Full time

Job summary

A leading recruitment agency in hospitality is assisting organizations in the UAE to hire experienced professionals for various mid-senior level roles. Candidates should have extensive hospitality experience, proven leadership capability, and strong commercial acumen. Responsibilities include managing operations and enhancing guest experience while being part of a dynamic growth environment. The position offers benefits such as private health insurance and paid time off.

Benefits

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Qualifications

• 5–12+ years of progressive hospitality experience in various sectors.
• Experience leading multicultural teams in high-volume environments.
• Strong commercial acumen in budgeting and KPI-driven decision-making.

Responsibilities

• Lead daily operations to meet service and financial targets.
• Drive guest experience standards and quality assurance.
• Manage workforce scheduling and performance through training.

Skills

Leadership capability

Service performance

Operational acumen

Communication skills in English

Flexibility in scheduling

Education

Diploma or bachelor's degree in Hospitality Management or related

Tools

PMS

POS

CRM

Workforce management platforms

Advanced Excel

Job description

A leading recruitment agency in hospitality is assisting organizations in the UAE to hire experienced professionals for various mid-senior level roles. Candidates should have extensive hospitality experience, proven leadership capability, and strong commercial acumen. Responsibilities include managing operations and enhancing guest experience while being part of a dynamic growth environment. The position offers benefits such as private health insurance and paid time off.