Senior Guest Service Executive - Front Office

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier luxury resort in the United Arab Emirates is seeking a Senior Guest Service Executive for the Front Office. The role involves leading a team to deliver exceptional guest services, managing daily operations, and ensuring high standards of service quality. The ideal candidate should possess a degree in Hospitality, strong knowledge of front office systems, and experience handling guests efficiently. This position offers a supportive work environment and a competitive tax-free salary in AED.

Benefits

Comprehensive healthcare

Colleague discounts on food and beverage

Company-provided accommodation

Qualifications

• Experience in the hospitality industry with a focus on front office operations.
• Ability to manage shift responsibilities effectively.
• Experience in VIP handling and service recovery.

Responsibilities

• Lead and motivate the Front Office team for exceptional guest service.
• Monitor daily operations and proactively resolve service delays.
• Conduct regular quality checks to ensure adherence to service standards.

Skills

Front office systems knowledge

Guest journey processes

Service recovery techniques

Education

Diploma or Bachelor’s degree in Hospitality

Tools

Opera or similar PMS

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco‑conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean‑inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for Senior Guest Service Executive - Front Office to join Jumeirah Saadiyat Island

The main duties and responsibilities of this role include:

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision‑making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or Bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a related field.
• Strong knowledge of front office systems (Opera or similar PMS), guest journey processes, VIP handling, and service recovery techniques.
• Ability to analyze daily operations, manage shift responsibilities, and elevate issues efficiently.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company‑provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)