Senior Customer Solutions Architect

Sysdig; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading cloud security company in Dubai seeks a Customer Success Engineer to serve as the technical authority on its platform. You will drive customer adoption and expansion, report to the Director of Customer Success, and work closely with Product Managers. Ideal candidates have 5-7 years in customer-facing roles and expertise in Cloud Native technologies, including Kubernetes. A competitive compensation package and extra days off for well-being are offered.

Benefits

Extra days off

Mental health support

Great compensation package

Qualifications

• 5 to 7 years of experience in customer-facing roles.
• Experience with SaaS companies.
• Domain knowledge in Container, Kubernetes, and Cloud.

Responsibilities

• Act as the technical authority on the Sysdig Platform.
• Drive customer adoption and expansion.
• Work closely with Product Managers to influence the roadmap.
• Travel to customers in the UAE every 4-8 weeks.

Skills

Native or excellent Arabic language skills

Native or excellent English language skills

Experience in customer relationships

Knowledge of Cloud Native technologies

Tools

Terraform

Helm

API scripting

Prometheus

Falco

Job description

At Sysdig we believe cloud security isn't a compromise – it's a promise. From the start our mission has been clear: to help organizations secure innovation in the cloud the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic AI. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams real‑time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest‑growing companies for the past five years, we are here to raise the standard for what cloud security and workplace culture should be.

What you will do

• Reporting to the Sr. Director of Customer Success, you will be the technical authority on the Sysdig Platform and become the customer's go‑to advisor.
• You will drive adoption and expansion within these customers from a technical angle – from onboarding to implementation and technical enablement. Typically, their large enterprise environments, where scale, performance, and ad‑hoc solutions are complex, require expert support.
• You will understand the customers' requirements, challenges, and the business outcomes and value they expect in their Sysdig journey.
• You will work very closely with our Product Managers, heavily influencing the product roadmap.
• You will have willingness to visit customers in UAE every 4–8 weeks.

What you will bring with you

• Native or excellent Arabic and English language skills, and the ability to work in remote and international teams.
• A track record of owning customer relationships, including implementation and identification of expansion opportunities.

What we look for

• 5 to 7 years of experience as a solutions architect, field engineer, or similar customer‑facing roles such as sales engineering, customer success engineering, or DevOps consulting, having worked with SaaS companies.
• Domain knowledge in Cloud Native technologies: Container, Kubernetes, and Cloud. Experience with DevOps tools such as Terraform, Helm, and API scripting. Familiarity with security and monitoring tools such as Prometheus or Falco is a plus.

When you join Sysdig, you can expect

• Extra days off to prioritize your well‑being.
• Mental health support for you and your family through the Modern Health app.
• A great compensation package.

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed; an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of colour, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. Sysdig is an equal‑opportunity employer. Sysdig does not discriminate on the basis of race, colour, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or any other legally protected status.

#LI-MC1 #LI-Hybrid

Required Experience

Senior IC