Senior Business Analyst

Nagarro; Remote; AED 120,000 - 200,000; Full time

Job summary

A global consulting firm is seeking a Principal Consultant for an Enterprise Architecture Consultancy engagement in the hospitality domain. The ideal candidate will lead business analysis for hospitality projects involving various platforms, translate business needs into system designs, and support implementation. Strong expertise in hospitality operations and excellent stakeholder management skills are essential. This is a full-time position, with opportunities for remote work.

Qualifications

• Strong domain expertise in hospitality industry operations.
• Excellent communication, stakeholder management and documentation skills.

Responsibilities

• Perform as Senior Business Analyst in the Enterprise Architecture engagements.
• Lead end-to-end business analysis for hospitality projects.
• Gather and document detailed business functional and non-functional requirements.
• Conduct gap analysis, process mapping and root-cause analysis.
• Support system implementation and user acceptance testing.
• Facilitate workshops and requirement gathering sessions.
• Manage stakeholder expectations between business needs and technical solutions.
• Act as a subject-matter expert for hospitality platforms.
• Produce high quality artifacts for CXO level stakeholders.

Skills

Hospitality Domain

Spanish language

Arabic language

Stakeholder management

Communication skills

Job description

Must have Skills :

Hospitality Domain

Good To Have Skills :

• Spanish / Arabic language

Job Description :

Role:

Principal Consultant for Ayla for Enterprise Architecture Consultancy engagement

Key Responsibilities:

• Perform as Senior Business Analyst in the Enterprise Architecture engagements with international clients.
• Lead end‑to‑end business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems and mobile/web guest experience platforms.
• Gather and document detailed business functional and non‑functional requirements from stakeholders including operations, marketing, sales and IT teams.
• Conduct gap analysis, process mapping (AsIs & ToBe) and root‑cause analysis to identify opportunities for operational improvements. Collaborate with product managers, solution architects and UX/UI teams to translate business needs into system designs and product features.
• Support system implementation, data migration and user acceptance testing (UAT) across multiple hospitality systems. Define and monitor key performance indicators (KPIs) for service delivery and customer satisfaction.
• Facilitate workshops, requirement gathering sessions and stakeholder interviews.
• Manage stakeholder expectations and ensure alignment between business needs and technical solutions.
• Act as a subject‑matter expert (SME) for hospitality platforms, industry best practices and compliance standards. Prepare business cases, cost‑benefit analysis and feasibility studies for new initiatives.
• Produce high quality artifacts and consulting deliverables for CXO level stakeholders.

Key Skills & Competencies:

• Strong domain expertise in hospitality industry operations
• Excellent communication, stakeholder management and documentation skills.

Remote Work :

Yes

Employment Type :

Fulltime