Senior Assistant - Remittance

Dautom; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking services provider in Dubai seeks an Operations Processor responsible for managing remittance applications and payment transactions. The role involves ensuring compliance with AML processes and providing customer support. Ideal candidates should have a bachelor's degree and up to 1-year experience in payment and remittance operations.

Qualifications

• 0-1 years of experience in Operations with a focus on Payment & Remittance.
• Familiarity with banking systems and remittance processes is preferred.

Responsibilities

• Receive and process remittance application forms and payment requests.
• Ensure compliance with AML processes and internal controls.
• Handle queries and provide customer support via phone or email.

Skills

Payment processing

Customer service

Compliance knowledge

Education

Bachelor's degree

Job description

Overview

Receiving of remittance application forms, standing orders, swift messages, Incoming Payment messages (MT103/202/200/B2B) through Remittance systems and sorting, distributing to concerned, printing, processing and updating of the same in CMS/I-Flex Host and other banking systems by following AML process and in coordination with Group Compliance unit if required.

Processing of Payments / Covering of payments through CB portal, Bulk payments, TT/DD/SO Cancellation request, repairing of messages through the system (SWIFT/UAEFTS/CBPORTAL) and Issuance of Demand Drafts, follow the process of Non Direct payments / Refunds / Amendments / Cancellations / EOS / CARDS / RMG units payments

Maintenance of payment routing and additional parameters in the Remittance system, Signatures of other banks local and foreign and updating of signature books, Checking and controlling process queues in remittance systems and related E-mail queues with regular reminders and at EOD ensure no payments left unattended in CMS/Nest FTS queue

Printing and arranging of Online Customer Cheque Requests, TT requests, Batch Headers received through FAX server from Branches, ABS and other Units, Distribute the Remittance application/ SWIFT messages to the concerned after entering the data in OTT Excel for Treasury reporting

Follow the process for payments received outside CMS/Nest through Flex / CB portal.

Preparation of MOF standing order cover, Missing TT and Batch Header reports and send the mail to the corresponding Branches and Units, Monthly/Quarterly CB reports for finance, Settlement for CB charges waived transactions by manual entries / Voucher uploads.

Checking and reconciliation of Original TT received with OTT excel file data, Outward TT fed in OTT excel with CMS OTT processed report, CMS OTT pending report, various GL suspense accounts and reports, Checking and reconciling of EOD/BOD reports along with reporting treasury as and when required.

Handling queries for various stakeholders raised through phone or email, investigate the same and reply and if necessary escalate.

Adhering to policy and controls and regular periodic reading and review of relevant policy and procedure documents.

All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Job Specification

Minimum Education required: Minimum bachelor graduate

0-1 years of experience in Operations as a Processor

Specified area / field of experience: Prefer in Payment & Remittance.