Senior Applied AI Engineer

Sully.ai; United Arab Emirates; Remote; AED 367,000 - 478,000; Full time

Job summary

A tech-driven healthcare company is seeking a Senior Voice Agent Engineer in the UAE to build and operate a reliable voice platform. The ideal candidate has over 5 years in software engineering, experience in healthcare regulations, and strong proficiency in TypeScript. This role offers a competitive salary and the opportunity to shape healthcare technology in a pioneering team environment.

Benefits

Competitive salary

Equity options

Flexible remote work

Qualifications

• 5+ years in software engineering at early-stage companies.
• Ability to operate in regulated healthcare (HIPAA).
• Proven reliability engineering experience.

Responsibilities

• Build and operate a self-hosted voice agent stack.
• Implement enterprise EHR integrations.
• Establish QA and automated testing for critical workflows.

Skills

Software engineering

Observability

Communication skills

TypeScript

Tools

WebRTC

SIP

Job description

About the Role

Senior Voice Agent Engineer to build Sully.ai’s voice platform and patient experience as an individual contributor. In this role, you will design and implement a reliable, self-hosted voice agent stack (including UAE/KSA deployments), integrate with enterprise EHRs, and turn a long list of use cases into a cohesive patient journey. You will start with hands-on customer interactions and then help transition routine touchpoints to Sales, Design, and PM as the platform matures.

About Us

Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs. Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks. 400+ healthcare orgs signed in 16 months. $25M raised from YC, Amity Ventures, Sequoia scouts, and more. $1T+ market opportunity. We’re going after all of it.

Key Responsibilities

• Build and operate a self-hosted voice agent stack for UAE/KSA with strong reliability, compliance, and data residency guarantees.
• Implement enterprise EHR integrations with Epic and Cerner, including HL7/FHIR data flows.
• Ship core features such as registration and scheduling, billing and insurance, and prior authorization.
• Establish rigorous QA and automated testing for nurse triage and other safety-critical workflows.
• Own observability and reliability for voice: implement monitoring, logging, tracing, alerting, SLOs and SLIs, incident response, and drive MTTR down.
• Partner closely with Product and Design to ensure a cohesive end-to-end patient experience.

Hard Requirements

• 5+ years in software engineering at early-stage companies with rapid growth.
• Ability to operate in regulated healthcare (HIPAA) and design for safety, privacy, and security.
• Proven reliability engineering using observability, SLOs/SLIs, incident management, and MTTR improvement.
• Strong communication skills and comfort leading early customer-facing technical sessions.
• Proficiency in TypeScript and familiarity with real-time telephony and media (e.g., SIP, WebRTC, IVR).

Nice-to-Have

• Prior self-hosted or on-prem deployments with regional compliance, including UAE/KSA.
• Hands-on experience across the voice stack: ASR, TTS, LLM orchestration, dialog/control logic, and call handling.
• Enterprise EHR integration experience (Epic, Cerner) with HL7/FHIR fundamentals.
• Nurse triage or clinical call-flow experience and automated test harnesses for safety checks.

First-Month Focus

• Take ownership of the Omar and Nasser workstream and align on a thin-slice delivery plan.
• Map the highest-value use cases and call scripts and propose a cohesive patient journey.
• Stand up a self-hosted prototype for UAE/KSA and validate reliability and compliance requirements.

Success OKRs (90 Days)

• Operate a reliable, self-hosted voice agent slice in UAE/KSA with clear SLOs and a material reduction in MTTR.
• Launch at least one pilot integration with Epic or Cerner demonstrating end-to-end patient flows.
• Support high-volume patient interactions with strong quality metrics (CSAT, containment rate, handoff accuracy).
• Deliver 3–5 new sub-agents or features, instrumented for learning and iteration.

Culture Fit

• Persistent, driven problem solver.
• Willing to push back on leadership to defend quality/timelines.
• Thrives in high-ambiguity, fast-paced startup environments.

Why Join

Sully.ai — Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives. Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth. Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment. Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference. Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.