Senior Account Specialist

Envisions Employment Solutions; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading employment agency is looking for a Senior Account Specialist in the United Arab Emirates. In this role, you will manage sales pipelines, build strong relationships with clients, and strategically influence account growth. You are expected to effectively manage customer expectations, ensure satisfaction, and engage with senior decision-makers. The ideal candidate will possess strong negotiation skills and familiarity with CRM tools. This position offers excellent opportunities for personal and professional growth.

Qualifications

• Experience in account management and sales.
• Ability to manage customer relationships effectively.
• Proficient in analyzing market dynamics.

Responsibilities

• Manage the entire account lifecycle from owning to closing deals.
• Collaborate with teams to ensure customer satisfaction.
• Develop account growth strategies and execute them.

Skills

Strong relationship building

Sales pipeline management

Market analysis

Negotiation skills

Customer relationship management

Tools

CRM software

Job description

Envision Employment Solutions is currently looking for a Senior Account Specialist for one of our partners, a global leader in the IT Services and IT Consulting.

Responsibilities

• Account management Life Cycle Ownership.
• Proactively, identify, qualify and close a sales pipeline.
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical End Users.
• Build strong and effective relationships, resulting in growth opportunities.
• Partner with our Solution Architects and work closely with the Services Delivery team to achieve customer satisfaction.
• Work closely with the channel partners in the technology vendors to maximize deal size.
• Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling, and leveraging other methods to contact the decision-makers.
• Be a trusted data advisor to the target accounts to generate and qualify the right opportunities.
• Ensure the account’s requirements and expectations are managed and met by understanding the account's business nature and its data life cycle.
• Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal.
• Independently handle negotiations and deal closure for small and mid-sized deals.
• Provide the right inputs and support the Account Director in negotiating and closing large deals.
• Meet or exceed revenue targets by bringing in new customer logo’s and cross/upselling to existing or allocated accounts.
• Customer Relation Management / Account Management and Revenue Generation.
• Act as a single point of contact for the customer always.
• Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client’s side as well as the market in which the client operates.
• Provide customized client-specific support during the three stages of client management: Bidding
• Cycle Management, Project Implementation, Recurring Service / after-sales support.

• Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project.
• Be involved from the project kick-off meeting until the final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to ensure and maintain customer satisfaction.
• Drive Account Management and influence organizational engagement resulting in footprint expansion.
• Generate and maintain a credible forecast for accounts, share this information regularly to management, and suggest new lines of products/services relevant to clients/market.
• Prepare a full account development plan to identify all customer's business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize the business opportunity.
• Identify and develop new leads from existing accounts.
• General Account Administration.
• Support the administration and finance team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc
• Support the Sales team on contract renewals.
• Follow up on invoices and be responsible for payment collections.
• Use the company's CRM to log and update all activities and generate sales reports.
• Visit major customers regularly, to strengthen relations and establish business opportunities.
• Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies.
• Maintain relationships with technical decision makers and VP- and C-level relationships on a day-today level.
• Coordinate with the Marketing Communications Coordinator on identifying and executing marketing opportunities.
• Participate in trade shows and technology events to promote the company's services and develop leads.