Senior Account Manager

tms; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Une entreprise innovante recherche un Senior Account Manager pour gérer des projets d'emballage pour McDonald's dans la région MEA. Le candidat idéal aura une solide expérience en gestion de clients et de projets, souhaitant contribuer à des solutions durables et efficaces tout en dirigeant une équipe motivée au sein du bureau de Dubaï.

Qualifications

• Excellentes compétences en gestion des relations clients.
• Capacité à mener plusieurs projets en même temps.
• Expérience dans la gestion d'équipes locales.

Responsibilities

• Gérer les projets d'emballage pour McDonald's dans les marchés du CCG.
• Assurer la satisfaction des clients et résoudre les problèmes opérationnels.
• Coordonner avec les départements internes pour le succès des projets.

Skills

Client Relationship Management

Project Management

Operational Excellence

Cost Optimization

Job description

About Us

tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer a range of solutions from inspiration and innovation to category management and delivery.

Operating as a creative agency, strategic consultancy, sourcing business, and technology provider, we engage with over 110 million customers daily for clients including McDonald's, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things and be recognized as the best.

What Matters Most

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their authentic selves at work. Authenticity and diversity are critical; they can only be realized through access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

Why You Will Love This Role

We are seeking a Senior Account Manager to lead packaging projects for McDonald's in the GCC markets and act as the senior client interface for the MEA region, supported by an account manager. Your primary goal is to ensure seamless management of packaging projects and delivery of value to our clients in MEA through a motivated team of one direct report.

This role is based in our Dubai office.

You will join a highly motivated team managing packaging for one of the world's biggest brands, especially at a time when packaging and sustainability challenges are critical.

• Identify and meet customer needs, increasing perceived tms value.
• Build and maintain strong relationships with key stakeholders internally and externally.
• Lead and develop the local team.
• Understand and proactively support customer business strategies.
• Seek the best packaging solutions to meet client needs.
• Review and improve processes regularly.
• Ensure packaging supply and manage daily requirements.
• Lead multiple packaging projects.
• Maintain oversight of activities and produce reports and presentations.

Detailed Activities

Category Key Activities

Client Relationship Management - Serve as the main contact for McDonald's on packaging matters.

• Provide updates and project visibility to McDonald's teams.

Project Management - Lead packaging initiatives from briefing to execution, aligning with McDonald's strategic goals.

• Manage timelines, deliverables, and approvals.

Internal Alignment - Coordinate with internal departments to ensure project success.

• Align stakeholders on priorities and progress.

Artwork & Technical Oversight - Oversee artwork development and approval.

• Ensure compliance with specs, mandatories, and guidelines.

Market Support - Support packaging execution across GCC markets.

• Work with local teams on trials, rollouts, and transitions.

Sustainability & Compliance - Ensure initiatives meet sustainability and regulatory standards.
Inventory & Transition Planning - Manage inventory and ensure smooth transitions.

• Oversee stock depletion and avoid surplus.

Cost & Value Optimization - Drive cost efficiencies without compromising quality.
Reporting - Track project status and produce updates for stakeholders.

• Provide structured reports to McDonald's and internal teams.

What You Will Bring

• Operational Excellence: Ensure successful delivery in your markets, meeting SLAs and resolving operational issues promptly.
• Client Satisfaction: Maintain strong relationships, proactively address challenges, and develop engagement plans.

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