SCH Front of House Admissions Secretary

GEMS AMERICAN ACADEMY - ABU DHABI; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An educational institution in the UAE seeks a dedicated Admissions Support Officer to assist the Registrar in the enrollment process. Candidates should have a college degree and a minimum of two years of experience in customer service. Fluency in Arabic and English, along with strong interpersonal and time management skills, are critical. The role includes maintaining student records, facilitating enrollment processes, and ensuring compliance with educational regulations.

Qualifications

• Proven success in customer service roles, ideally in an educational context.
• Minimum two years of experience in a customer service focused role.
• Solid time management skills with a capacity for multi-tasking.

Responsibilities

• Support the Registrar with enrollment processes and ensure compliance.
• Maintain the student information database with accuracy.
• Follow-up on outstanding offers and manage student assessments.

Skills

Meeting sales targets

Relationship management

Effective communication in Arabic and English

Interpersonal skills

Education

College Degree (BA or BSc)

Tools

Microsoft Office

Job description

Preference

Preference will be given to candidates well versed in Arabic and English.

Key Accountabilities

• Support the school Registrar by meeting with prospective parents to explain admission procedures, curriculum, fee structure and regulations in order to ensure prospective parents enrol their children at the school.
• As directed by the Registrar, maintain an accurate record of all places available at the school and an up to date waiting list that details students who wish to be enrolled and have passed any necessary placement tests. Registrar’s should aim to have 50 students per year group, fully assessed waiting to be placed.
• Update, maintain and manage the student information database, including all non‑mandatory fields, ensuring that up to date information is available on a daily basis.
• Support the Registrar to ensure annual enrolment processes such as; the re‑enrolment process, Parent School Contract and registration of students, is completed within the agreed timetable.
• Work closely with the Compliance Officer to ensure all Transfer Certificates received for new students meet the requirements of the governing body, students are registered in a timely fashion, outgoing TCs are processed efficiently and visa and passport information is up to date continuously throughout the academic year.
• Follow‑up all outstanding offers, respond to enquiries by phone and mail, book and carry out assessments of students within agreed timeframes providing the high quality customer service throughout the process.
• Maintain and create files for all new applicants, new students, current student, exiting students and alumni and complete all exit documentation for students withdrawing from the school.
• Be fully versed in all the rules and regulations of the Ministry of Education and other relevant governing bodies (ADEK) to ensure compliance during the admission process.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times and ensure all audit items are addressed in a timely manner.
• Perform other duties as requested by direct and dotted reporting line managers/supervisors.

Skills

• Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.
• Relationship management experience – able to build and influence professional relationships with peer group as well as parental community.
• Effective communicator (written and spoken in Arabic and English).
• Interpersonal skills, able to operate in a diverse environment.

Expected Qualification

A college Degree from a reputed university is desirable (BA or BSc).

Expected Experience

A minimum two years in a customer service focused role.

Job-Specific Knowledge & Skills

• Solid time management skills - ability to multi‑task and cope with peaks of demand.
• Advanced user of Microsoft Office and able to utilise technology well to present facts to the management.
• Able to manage a diverse team’s performance and relationships.
• Analytical Thinking.