Salesforce Business Analyst (Based in Dubai - UAE)

Stryker Corporation; Dubai; On-site; Confidential; Full time

Job summary

A technology consulting firm in Dubai seeks an experienced Salesforce Business Analyst. The role involves collaborating with stakeholders to convert business requirements into effective Salesforce solutions. Ideal candidates will have over 7 years of experience in Salesforce and relevant certifications, along with exceptional communication and problem-solving skills. Opportunities for personal growth and professional training are provided.

Qualifications

• 7+ years of Salesforce experience required.
• Salesforce certification(s) essential.
• Experience with integrations and data migration strategies.

Responsibilities

• Gather, analyze, and document business requirements.
• Translate business needs into specifications and process flows.
• Optimize Salesforce configurations for better usability.

Skills

Salesforce solutions expertise

Business analysis

Stakeholder collaboration

Problem-solving

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce

Job description

Job Description

Overview

We are looking for an experienced Salesforce Business Analyst with a strong background in Salesforce solutions (7+ years) to join our team. This role requires close collaboration with stakeholders to translate business needs into actionable requirements, ensuring solutions align with strategic goals and deliver measurable value.

Key Responsibilities

• Partner with cross-functional teams to gather, analyze, and document business requirements for Salesforce projects.
• Translate business needs into functional specifications, user stories, process flows, and data models.
• Identify and recommend process improvements to enhance user experience, system efficiency, and data quality.
• Stay up to date with Salesforce releases, features, and best practices, incorporating them into system enhancements.
• Optimize Salesforce configurations to align with business processes and improve usability.
• Oversee project execution, ensuring deliverables meet quality standards, timelines, and business objectives.
• Lead and conduct workshops, demos, and UAT sessions with stakeholders to validate solutions.
• Prepare and maintain clear documentation for business processes, system configurations, and training resources.
• Deliver end-user training and provide ongoing support for Salesforce-related inquiries.
• Collaborate with delivery teams, managing communication and expectations with stakeholders.
• Conduct thorough testing and validation, from creating test cases to performing quality assurance.
• Build and maintain strong professional relationships with clients and team members.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of Salesforce consulting or business analysis experience.
• Salesforce certification(s) required.
• Proven ability to capture requirements, make strategic recommendations, and optimize implementations to meet business goals.
• Proven ability to bridge the gap between business stakeholders and technical developers.
• Experience and familiarity with integrations and data migration strategies.
• Experience in functional and project management is a plus.
• Exceptional communication skills in English; Arabic proficiency is an advantage.
• Positive, collaborative, and solution-focused mindset with high attention to detail.
• Strong problem-solving skills, including conflict resolution and adaptability.
• Ability to manage multiple priorities and deliver in a fast-paced environment.
• Candidates should be residents in Dubai.