Sales Support Officer

Swissquote; Dubai; On-site; AED 75,000 - 100,000; Full time

Job summary

A leading financial services company in Dubai seeks a Customer Support Specialist to assist both existing and new clients. Responsibilities include managing inquiries, onboarding, and supporting relationship managers. Candidates must have a minimum of 2 years of experience in client-facing roles and strong communication skills in English, with additional languages being a plus. Join a flexible, multicultural team and contribute to the success of a dynamic organization.

Qualifications

• Minimum of 2 years experience in client-facing service roles.
• Ability to communicate in multiple languages, English mandatory.
• Strong customer service orientation under tight deadlines.

Responsibilities

• Act as first level support for SQMEA product inquiries.
• Manage onboarding and complaint queries.
• Support relationship managers with administrative tasks.

Skills

Customer service orientation

Effective communication in English

Multitasking ability

Job description

Company Description

Building the bank of tomorrow takes more than skills.

It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

Job Description

• Act as a first level support function to existing and new-to-bank customers for the SQMEA product offering. This includes:
• Day to day operational inquiries
• Onboardings
• Complaint management
• Provide effective support to Relationship Managers for various administrative tasks.
• Pro-actively broaden and deepen relationships with existing & new-to-bank customers through effective contact and delivery of the SQ product offering.
• Liaison point with our Headquarter in terms of problem solving and proposition development in accordance with the department’s requirements.
• Help resolve queries from customers, internal & external relationships directly within own area of expertise or authority, or by referring to superior or other appropriate colleagues where necessary.
  
  

Qualifications

• Minimum of 2 years of experience in a variety of Client facing (Sales) service and administration roles within the financial sector.
• Ability to communicate effectively in a verbal and written form in multiple languages, English being mandatory, Arabic, French or German being beneficial.
• Ability to work on own initiative, multi-task and prioritize workload.
• Strong customer service orientation with the ability to work under tight deadlines to exceed customer expectations.