Sales Operations Director, Fintech

Optasia; United Arab Emirates; On-site; AED 300,000 - 400,000; Full time

Job summary

A financial technology company in the United Arab Emirates is seeking a Sales Operations Director to lead their global sales function. The ideal candidate will have over 10 years of experience in sales operations, a strong command of CRM and BI tools, and the ability to drive sales strategy alignment with company objectives. This role offers a competitive remuneration package and a multicultural working environment.

Benefits

Competitive remuneration package

Extra day off on your birthday

Performance-based bonus scheme

Comprehensive private healthcare insurance

All the tech gear you need to work smart

Multicultural working environment

Continuous training and access to online training platforms

CSR activities and festive events on special occasions

Qualifications

• Minimum 10 years in sales operations or related roles.
• Expertise in CRM systems and BI tools.
• Experience in managing sales incentive programs.

Responsibilities

• Lead global Sales Operations function.
• Drive forecasting processes and manage sales plans.
• Provide insights through BI tools to inform decisions.

Skills

Sales operations management

CRM management

Financial acumen

Analytical skills

Cross-functional leadership

Education

Bachelor’s degree in Business, Finance, Economics

Tools

Salesforce

PowerBI

Tableau

Job description

Overview

Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.

We are seeking enthusiastic professionals with energy, who are result driven and have can‑do attitude, who want to be part of a team of likeminded individuals who deliver solutions in an innovative and exciting environment.

Role

The Sales Operations Director will lead the design, execution, and continuous improvement of our global sales operations. This role is central to ensuring the effectiveness of our commercial engine, from forecasting and pipeline governance to incentive schemes, business intelligence reporting, and sales enablement.

Responsibilities

• Lead and manage the global Sales Operations function, ensuring alignment with Optasia’s strategic objectives and revenue goals.
• Drive robust forecasting processes at both strategic and tactical levels: quarterly sales forecasts, weekly outlooks, and forecast‑to‑actual variance analysis.
• Own the sales incentive scheme (SIP), including design, administration, performance tracking, and alignment with corporate strategy.
• Prepare and monitor sales plans in line with corporate vision, market opportunities, and revenue targets.
• Establish and oversee sales governance frameworks, including BIO reporting, deal approval processes, and executive‑level dashboards.
• Develop and deliver regular reporting for senior leadership on sales performance, revenue drivers, and margin tracking.
• Own and manage the BIO reporting pack to ensure transparency and accountability across the business.
• Provide actionable insights through BI tools (PowerBI, Tableau, etc.) to drive data‑driven decision making.
• Monitor sales productivity metrics, pipeline health, and conversion ratios; recommend corrective actions.
• Build automated dashboards and performance scorecards for leadership and board‑level reporting.
• Standardize and continuously improve global sales processes to ensure efficiency and scalability across geographies.
• Drive adoption and optimization of CRM systems (Salesforce, Zoho, etc.) to enhance accuracy, transparency, and ROI.
• Conduct regular sales reviews, performance deep‑dives, and business health checks; define KPIs and hold teams accountable.
• Develop and roll out sales playbooks, account planning templates, and enablement resources to professionalize the commercial function.
• Partner with Finance, Marketing, Product & Technology, and Executive Leadership on alignment and strategy.
• Support executive leadership in preparation of board materials, investor communications, and IPO readiness workstreams.
• Build, lead, and mentor a high‑performing Sales Operations team across multiple geographies.
• Foster a culture of accountability, analytical rigor, and continuous improvement within the commercial organization.
• Train and support sales teams on CRM tools, forecasting processes, and analytics platforms.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, or related field (MBA or advanced degree preferred).<
• Minimum 10 years in sales operations, commercial excellence, or related roles with demonstrable experience in quarterly and weekly forecasting, incentive design, and CRM management.
• Prior exposure to fintech, telco, or emerging markets highly advantageous.
• Expertise in CRM systems (Salesforce, Zoho, or equivalent).
• Strong command of analytics and BI tools (PowerBI, Tableau, SQL a plus).
• Proven track record in managing forecasts, rolling outlooks, and forecast‑to‑actual variance analysis.
• Experience designing and managing sales incentive programs (SIP).
• Strong financial and commercial acumen, with experience presenting to executive and board‑level stakeholders.
• Exceptional communication, stakeholder management, and cross‑functional leadership skills.
• Ability to thrive in fast‑paced, international, and entrepreneurial environments.

What we offer

• Competitive remuneration package.
• Extra day off on your birthday.
• Performance‑based bonus scheme.
• Comprehensive private healthcare insurance.
• All the tech gear you need to work smart.
• Multicultural working environment.
• Solid career path within our working family.
• Continuous training and access to online training platforms.
• CSR activities and festive events on special occasions.

Values

• #1 Drive to Thrive: Fully dedicated to evolving.
• #2 Customer‑First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
• #3 Bridge the Gap: Knowledge is shared, information is exchanged, and every opinion counts.
• #4 Go‑Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
• #5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, aiming to reach our common goals.