Sales Manager

IHG; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hotel brand seeks a passionate Sales Manager for Conference & Events. You will develop and execute event strategies, manage budgets, and foster strong client relationships. The ideal candidate has excellent communication skills and a drive for results. Join us to be part of a collaborative environment that values diversity and inclusion, with generous benefits and opportunities for personal growth.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• High level of passion and enthusiasm for results.
• Excellent communication across all mediums in English and a second language.
• Strong interpersonal skills to develop beneficial relationships.

Responsibilities

• Develop and execute event strategies with clear goals and budgets.
• Manage event budgets, payments, and ensure financial accountability.
• Oversee logistical aspects and ensure smooth event operations.

Skills

Passion and enthusiasm

Excellent communication skills

Strong interpersonal skills

Problem-solving skills

Ambitious and eager to learn

Job description

Overview

SALES MANAGER – CONFERENCE & EVENTS

Do you see yourself as a Sales Manager for InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

What we need from you

• High level of passion, enthusiasm and drive for results
• Excellent communication skills across all mediums – presentation, telephone, correspondence, face to face etc. in English and preferable a 2nd language.
• Strong interpersonal skills to develop and foster beneficial relationships.
• Ambitious and eager to learn and grow.
• High level of common sense and high skill of problem solving and decision making.

Responsibilities

• Develop and execute event strategies by defining clear goals, objectives, and budgets, while collaborating with stakeholders to determine event themes, formats, and target audiences.
• Develop, manage, and monitor event budgets, track payments and expenses, and ensure financial accountability. Make strategic decisions to optimize resources and deliver desired outcomes within approved budgetary limits.
• Oversee all logistical aspects of events, including venue selection, accommodation, transportation, audiovisual requirements, catering, and equipment rentals, ensuring smooth operations and timely execution.
• Build and maintain strong client relationships by understanding their event requirements and delivering exceptional customer service. Collaborate closely with clients to develop tailored event concepts, themes, and programs.
• Oversee on-site event operations, including staff coordination and issue resolution, to ensure a seamless and memorable experience for all participants.
• Identify and mitigate potential risks and challenges associated with events by developing contingency plans and ensuring full compliance with legal, health, and safety regulations.
• Collect feedback from clients and attendees, analyze performance data, identify areas for improvement, and implement enhancements for future events.
• Develop into a Destination Dubai and UAE market expert in Meetings, Incentives, Congresses, and Exhibitions (MICE) by acquiring in-depth knowledge of hotel competitive sets, STR performance for the hotel and its competitors, and the socio-economic factors in Dubai, the UAE, and globally that impact the hospitality industry.
• Acquire in-depth knowledge of the business model, concepts, market dynamics and trends, exhibitions, and key geographic markets within the managed client portfolio.
• Build and strengthen relationships across all business units and hierarchical levels within the customer’s organization to achieve a relationship score of at least 5 (on a scale of 1–10) for prospects qualifying as potential IHG DFC accounts.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.