Sales Account Manager Security Solutions UAE

Ingram Micro; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology distributor in Dubai is seeking a highly motivated and experienced Account Manager to support and expand its security solutions portfolio across the Gulf region. The successful candidate will manage relationships with channel partners and vendors, drive sales growth, and ensure operational excellence. Key responsibilities include negotiating deals, enhancing customer satisfaction, and collaborating with various internal teams. Candidates must have at least 7 years of relevant experience and be fluent in English.

Qualifications

• 7 years of experience in Account Management preferably within the IT security solutions or distribution industry.
• Strong understanding of commercial Incoterms procurement processes and regional logistics.
• Proven negotiation and stakeholder management skills.
• Ability to communicate effectively across cultures and within multi-functional teams.
• Highly customer-centric with a detail-oriented and organized approach.
• Demonstrated ability to drive operational efficiency and customer satisfaction.
• Strong commercial acumen and analytical thinking.
• Fluent in English.
• Willingness to travel across the Gulf region if required.

Responsibilities

• Build and maintain long-term relationships with channel partners.
• Manage the end-to-end pre- and post-sales process.
• Collaborate with internal Operations, Credit, and Logistics teams.
• Deliver an exceptional customer experience.
• Navigate diverse business cultures in the Gulf.
• Negotiate pricing terms and strategic deals.
• Drive internal process improvements.
• Manage sales pipelines and weekly invoicing forecast.

Skills

Negotiation and deal structuring

Stakeholder management

Commercial Incoterms understanding

Customer-centric approach

Cross-cultural communication

Job description

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Business Unit: Security & Surveillance Solutions
Vendors: Motorola Solutions (Avigilon & Pelco) ISS (Intelligent Security Systems)

We seek a highly motivated and experienced Account Manager to support and grow our security solutions portfolio in the GULF countries.

Role Overview

As the Account Manager you will manage and develop strong relationships with channel partners and vendors (Motorola Solutions Avigilon & Pelco and ISS) drive sales growth and ensure operational excellence across the Gulf territory. You will act as the key point of contact for partners and internal stakeholders ensuring smooth procurement logistics and customer satisfaction processes.

Key Responsibilities

• Vendor & Channel Management: Build and maintain long-term relationships with channel partners. Act as the primary liaison between the Customer and Ingram Micro Internal stakeholders and the vendors regional teams.

• Procurement & Commercial Operations: Manage the end-to-end pre- and post-sales process with a solid understanding of Incoterms delivery timelines and supply management.

• Internal Stakeholders Coordination: Collaborate with internal Operations Credit and Logistics teams to ensure on-time and accurate product delivery across the region.

• Customer Centricity: Deliver an exceptional customer experience by ensuring responsiveness accuracy and alignment with partner expectations.

• Cross-Cultural Communication: Navigate the Gulf regions diverse business cultures and stakeholders to ensure clear and effective communication.

• Negotiation & Deal Structuring: Negotiate pricing terms and strategic deals that align with business goals and vendor programs.

• Operational Efficiency: Drive internal process improvements that optimize workflows reduce bottlenecks and enhance service delivery.

• Sales & Business Development: Managing sales pipelines and weekly invoicing forecast effectively and accurately.

Qualifications & Requirements

• 7 years of experience in Account Management preferably within the IT security solutions or distribution industry.

• Strong understanding of commercial Incoterms procurement processes and regional logistics.

• Proven negotiation and stakeholder management skills.

• Ability to communicate effectively across cultures and within multi-functional teams.

• Highly customer-centric with a detail-oriented and organized approach.

• Demonstrated ability to drive operational efficiency and customer satisfaction.

• Strong commercial acumen and analytical thinking.

• Fluent in English.

• Willingness to travel across the Gulf region if required.

Required Experience:

Manager