SaaS Customer Care Specialist | AI-Driven Support (Night Shifts)

Partnerz; Dubai; Hybrid; AED 60,000 - 80,000; Full time

Job summary

A SaaS customer support company in Dubai is looking for a passionate individual for a full-time customer support role. This position requires strong English skills, flexibility for night shifts, and experience in IT or SaaS environments. The ideal candidate will provide exceptional technical guidance, utilize AI tools, and maintain professionalism under pressure. Benefits include health insurance, training allowances, and exposure to cutting-edge technology tools.

Benefits

Bonus

Health insurance

Learning stipends

Flexible working hours

Housing

Qualifications

• Minimum of 1-year work experience, ideally in IT or SaaS customer support.
• Proficiency in HTML and CSS is a plus.
• Experience in customer-centric roles is advantageous.

Responsibilities

• Provide technical guidance to customers in written English.
• Act as a liaison between customers and technical teams.
• Resolve customer complaints efficiently and professionally.

Skills

Exceptional customer support

Advanced written English proficiency

Flexibility and openness to change

Comfortable working with AI tools

Strong interpersonal skills

Tools

Intercom

Notion

Canny

Jira

Google Workspace

Job description

A SaaS customer support company in Dubai is looking for a passionate individual for a full-time customer support role. This position requires strong English skills, flexibility for night shifts, and experience in IT or SaaS environments. The ideal candidate will provide exceptional technical guidance, utilize AI tools, and maintain professionalism under pressure. Benefits include health insurance, training allowances, and exposure to cutting-edge technology tools.