RUSSIAN RECEPTIONIST

LUXURY Q MOTORS FZ LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury automotive company in Dubai is seeking a customer service professional fluent in Russian and proficient in English. You will welcome guests, manage schedules, and serve as a primary point of contact. Previous experience in customer service or administrative roles is preferred. Strong organizational and communication skills are essential for this role, ensuring a professional atmosphere in the showroom. Join a dynamic team where you can make a difference in customer satisfaction.

Qualifications

• Previous experience in a receptionist, customer service, or administrative role, preferably in an automotive showroom or retail environment.

Responsibilities

• Welcome customers, visitors, and guests to the showroom in a friendly and professional manner.
• Manage customer registration forms and showroom documentation.
• Coordinate appointments and ensure proper documentation is completed.
• Assist customers while they wait, offering refreshments and ensuring their comfort.

Skills

Fluency in Russian

Proficiency in English

Excellent interpersonal skills

Organizational abilities

Attention to detail

Microsoft Office proficiency

Education

Business Administration or Hospitality

Tools

CRM systems

Job description

Key Responsibilities

• Welcome customers, visitors, and guests to the showroom in a friendly and professional manner.
• Communicate clearly in Russian and English to assist clients with inquiries about vehicles, services, and showroom procedures.
• Answer incoming phone calls, direct them to the appropriate departments, or take messages when necessary.
• Provide basic information on vehicle models, showroom promotions, and available services.

Customer Service & Front Desk Duties

• Maintain appointment schedules for sales consultants and service advisors.
• Manage customer registration forms, visitor logs, and showroom documentation.
• Support sales and service teams with clerical tasks such as photocopying, scanning, filing, and data entry.
• Ensure the reception area is tidy, organized, and presentable at all times.

Administrative & Coordination Tasks

• Assist customers while they wait—offering refreshments, guiding them to the lounge area, and ensuring they are comfortable.
• Handle customer complaints courteously and elevate issues to the appropriate manager.
• Provide translations or interpretation for Russian‑speaking customers when needed.

Customer Support

• Coordinate appointments and ensure proper documentation is completed.
• Update and maintain customer databases for leads and follow‑ups.
• Assist with event preparations, vehicle display arrangements, and promotional activities.

Showroom Operations

• Coordinate appointments and ensure proper documentation is completed.
• Update and maintain customer databases for leads and follow‑ups.
• Assist with event preparations, vehicle display arrangements, and promotional activities.

Qualifications & Requirements

Education & Experience

• Business Administration or Hospitality is an advantage but not required.
• Previous experience in a receptionist, customer service, or administrative role, preferably in an automotive showroom or retail environment.

Skills

Skills & Competencies

• Fluency in Russian (native or near‑native) and proficiency in English.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Professional appearance and a customer‑first attitude.
• Ability to handle multiple tasks in a fast‑paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of CRM systems is a plus.