Routing & Affinity Optimization SME

Amazon; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking a motivated ACES Program Manager to optimize OTR operations in last mile delivery stations. The ideal candidate will drive standardization and facilitate effective solutions across various teams while managing overall customer and operator experiences. Qualifications include a Bachelor's degree and 3 years of program management experience, with a strong focus on data-driven process improvements and cross-functional collaboration. This role provides opportunities for leadership across different business units.

Benefits

Inclusive workplace culture

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data.
• 3 years of driving end-to-end delivery and effectively communicating results.
• Experience managing stakeholders at various levels of the organization.

Responsibilities

• Drive affinity up across Delivery Service Partners and Delivery Associates.
• Focus on providing the best assignment experience to Delivery Associates.
• Collaborate with Tech/Science teams to enhance route planning systems.
• Accountable for ROBL30 and RUBL60 metrics ensuring sustainable workload.
• Create OTR standards for efficient ground delivery operations.

Skills

Program management

Cross-functional collaboration

Process improvement

Advanced Excel

Stakeholder management

SQL

Education

Bachelor's degree

Tools

Rabbit

Cortex

Job description

A leading e-commerce company in Dubai is seeking a motivated ACES Program Manager to optimize OTR operations in last mile delivery stations. The ideal candidate will drive standardization and facilitate effective solutions across various teams while managing overall customer and operator experiences. Qualifications include a Bachelor's degree and 3 years of program management experience, with a strong focus on data-driven process improvements and cross-functional collaboration. This role provides opportunities for leadership across different business units.