Rooms Operations Lead: Guest Experience & Revenue

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Duty Manager. In this full-time role, you will lead Rooms operations and ensure exceptional guest experiences through strong leadership and interpersonal skills. Responsibilities include managing service standards, addressing guest concerns, and maximizing revenue through yield management. The ideal candidate must have previous leadership experience, be service-focused, and possess knowledge of Opera or similar systems.

Qualifications

• Must have a service-oriented personality and leadership experience.
• Prior experience with Opera or a similar system is required.
• Ability to build strong relationships with stakeholders.

Responsibilities

• Lead and manage all aspects of the Rooms departments.
• Handle guest concerns to ensure memorable experiences.
• Maximize rooms revenue through yield management.

Skills

Service focused personality

Leadership experience

Strong networking skills

Tools

Opera

Job description

A leading hospitality company in Dubai seeks a Duty Manager. In this full-time role, you will lead Rooms operations and ensure exceptional guest experiences through strong leadership and interpersonal skills. Responsibilities include managing service standards, addressing guest concerns, and maximizing revenue through yield management. The ideal candidate must have previous leadership experience, be service-focused, and possess knowledge of Opera or similar systems.