Rooms Controller

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Dubai is seeking a Rooms Controller to manage room inventory and ensure optimal guest experiences. The ideal candidate will have a strong background in Front Office operations within a luxury hotel, excellent communication skills, and proficiency in property management systems. This role involves collaborating with various departments to maintain high standards and accommodating guest preferences. Attractive benefits, including competitive salary and world-class development opportunities, are offered.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast included

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Transportation to and from work

Uniform provided with complimentary laundry

Service Charge

Qualifications

• Strong background in Front Office operations ideally in a luxury hotel.
• Deep understanding of room categories and guest preferences.
• Ability to stay calm under pressure.

Responsibilities

• Oversee and manage the daily room inventory and assignments.
• Ensure alignment between Front Office, Housekeeping, and Revenue teams.
• Monitor room type availability and out-of-order statuses.

Skills

Attention to detail

Communication

Problem-solving

Front Office operations

Proficient with Property Management Systems

Tools

Opera

Job description

Who we are / Our Hotels

We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life.

As a member of our Dorchester Collection Family we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process such as adjustments to how you apply, alternative formats of information or adjustments to the assessment process itself, please email so that we can discuss how we can support you through the process.

Reference Hotel

The Lana Dorchester Collection

Division & Department

Rooms Front Office

Job Title

Rooms Controller

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history, glamour and stories which provide the perfect stage for our people, our Legends, to live our vision. Treasured by Guests. Cherished by Employees. Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. Submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Rooms Controller you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends but also through our award‑winning learning academy so that you can achieve the highest standards of craft, service and leadership and become a legend in your own story.

What you’ll get

As a Rooms Controller at The Lana Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World‑class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation in a single room
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for overseeing and managing the daily room inventory, ensuring optimal room assignments so that our guests receive nothing but the best experience from the moment they arrive.
• You’ll also ensure full alignment between the Front Office, Housekeeping and Revenue teams to prepare rooms to the highest standards, deliver on special requests and accommodate early arrivals or late departures with precision and care.
• Your role will involve constant monitoring of room type availability and out‑of‑order statuses to maximize occupancy while protecting the guest experience.
• You will ensure VIP and suite allocations are thoughtfully planned in coordination with Guest Relations and Sales & Marketing departments.
• You will maintain and update room status information in our Property Management System, troubleshoot discrepancies and proactively resolve any allocation conflicts.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Rooms Controller you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Rooms Controller but we will ensure you are provided with specifics on how we care for our hotel.

What you’ll bring

• You’ll bring your unique personality, attention to detail and passion to the role and the team.
• You have a strong background in Front Office operations and a deep understanding of room categories, guest preferences and hotel inventory strategies ideally gained in a luxury hotel setting.
• You are highly proficient with Property Management Systems such as Opera and possess a working knowledge of housekeeping and reservations procedures.
• You have the ability to stay calm under pressure and make quick, informed decisions that protect both the business and the guest journey.
• Communication is what keeps our departments running perfectly. You’re an excellent communicator who can collaborate effortlessly across departments to ensure service delivery is aligned.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Additional fluency in Arabic, French, Mandarin or Russian is a plus.

Job Location

United Arab Emirates – Dubai