Room Attendant

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Room Attendant responsible for maintaining cleanliness and guest satisfaction. You will be cleaning and servicing guest rooms, reporting maintenance issues, and responding promptly to guest requests. Candidates should have strong attention to detail and be able to work independently or as part of a team. The role offers opportunities for growth and training within the luxury hospitality sector.

Benefits

Comprehensive training and development programs

Opportunities for growth and success

Qualifications

• Proven experience in housekeeping or a related field is a plus.
• Knowledge of cleaning methods, materials, and equipment is essential.
• Strong attention to detail and organizational skills are necessary.

Responsibilities

• Clean and service guest rooms, following established standards.
• Report maintenance issues and keep track of inventory levels.
• Provide excellent service to enhance guest satisfaction.

Skills

Attention to detail

Organizational skills

Communication abilities

Ability to work independently

Teamwork

Education

High school diploma or equivalent

Tools

Cleaning equipment

Cleaning chemicals

Job description

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions – Escape and Veya. Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options

Job Description

Summary

The Room Attendant is responsible for ensuring that guest rooms are clean, well-maintained, and prepared for check-in. This includes performing cleaning tasks, replenishing amenities, and providing excellent service to enhance guest satisfaction and the overall guest experience. The Room Attendant plays a key role in maintaining the hotel's cleanliness standards and promoting a comfortable environment for all guests.

Responsibilities

• Report for duty promptly, wearing the correct uniform and nametag consistently.
• Clean and service guest rooms by vacuuming, dusting, polishing, and wiping surfaces, including furniture, fixtures, and windows, following the Sequence of Service and Standard Operating Procedures established by management.
• Report any maintenance issues, damages, or missing items to the Housekeeping Supervisor or maintenance team.
• Ensure all amenities (e.g., soap, shampoo, linens) are properly set up according to standards and in good condition.
• Respond to guest requests for additional items such as extra pillows, towels, or blankets promptly and courteously.
• Follow all safety and hygiene procedures for handling cleaning chemicals and equipment.
• Ensure the safe storage and use of cleaning suppliesli>
• Assist in organizing and preparing the room for special guest requests or services.
• Maintain communication with the front desk regarding room availability and status.
• Keep track of inventory levels and notify the supervisor when supplies need replenishing.
• Submit lost and found items to security in accordance with the policy.
• Report valuable items to security as per the security guidelines.
• Assist in other housekeeping tasks or departmental projects as needed.
• Provide guests with a courteous and professional service at all times.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

• High school diploma or equivalent is preferred
• Proven experience in housekeeping or a related field is a plus.
• Knowledge of cleaning methods, materials, and equipment.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.

Physical Requirements

• Ability to lift and carry moderate to heavy loads.
• Stamina to be on your feet for extended periods.
• Flexibility to bend, stoop, and reach

Additional Information

Why Join Us

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success