Robotics Service Technician – On‑Site Install & Growth (Dubai/UAE)

EFR ROBOTICS & SMART MACHINES TRADING CO. L; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology company in robotics is seeking a Service Technician in Dubai. This role involves installing, maintaining, and repairing robots at customer sites. Responsibilities include troubleshooting, training customers, and maintaining service documentation. The ideal candidate has a background in mechatronics or IT, can work independently, and is fluent in English. Competitive compensation ranging from 7,000 to 9,500 AED per month is offered, along with various benefits.

Benefits

High-Tech work environment

Independent work with autonomy

Career growth opportunities

Training and professional development

Health insurance according to Dubai regulations

Work visa and Emirates ID

Qualifications

• Education in mechatronics, electronics, IT, or a comparable field.
• Confident in using Windows, Wi-Fi, network configuration, and tablets/apps.
• Able to work independently, make decisions, and find solutions without detailed instructions.
• Professional appearance and demeanor with customers – friendly, clear, and reliable.
• Flexibility for assignments in Dubai and across the UAE.
• Fluent in English (mandatory). Arabic or German is a plus.
• Driver’s license (UAE) or willingness to obtain one.

Responsibilities

• Install and configure service and cleaning robots at customer sites.
• Perform technical checks and troubleshoot issues.
• Identify root causes in hardware, software, network, and sensors.
• Onboard customers and ensure smooth adoption.
• Maintain clear service reports in internal systems.
• Identify patterns and communicate them for optimization.
• Coordinate closely with teams in Germany & Dubai.
• Recognize upselling opportunities and follow up.

Skills

Mechatronics knowledge

Windows and network configuration

Problem-solving skills

Customer communication

Fluency in English

Flexibility for assignments

Education

Education in mechatronics, electronics, IT, or comparable field

Tools

Tablets and mobile devices

Technical tools

Job description

A technology company in robotics is seeking a Service Technician in Dubai. This role involves installing, maintaining, and repairing robots at customer sites. Responsibilities include troubleshooting, training customers, and maintaining service documentation. The ideal candidate has a background in mechatronics or IT, can work independently, and is fluent in English. Competitive compensation ranging from 7,000 to 9,500 AED per month is offered, along with various benefits.