Retention Desk Executive (English Desk)

Management Solutions International MSI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services firm is seeking a Retention Desk Executive in Dubai to enhance client relationships and drive retention. Responsibilities include upselling trading products, collaborating with teams, and resolving client concerns. The ideal candidate has 1+ years in Forex/Online Trading, excels in negotiation and communication, and thrives in a performance-driven culture. Competitive salary and relocation benefits provided.

Benefits

Competitive salary

Relocation benefits

Career growth opportunities

Qualifications

• Minimum 1 year of experience in Forex/Online Trading.
• Proven track record in managing high-ticket sales.
• Strong understanding of trading platforms and client psychology.

Responsibilities

• Build and maintain strong client relationships.
• Identify opportunities to upsell trading products.
• Collaborate with internal teams to resolve issues.

Skills

Client Relationship Management

Sales Performance

Negotiation Skills

Proactive Communication

Job description

Retention Desk Executive (English Desk)

Location: Dubai UAE (Onsite)

Availability: Immediate

Salary: Open to discussion based on experience and knowledge.

Key Responsibilities

• Retention of Clients
  • Build and maintain strong client relationships through regular communication and excellent service.
  • Understand customer needs address concerns and manage risks proactively.
  • Ensure consistently high levels of satisfaction and loyalty.
• Upselling & Cross‑Selling
  • Identify opportunities to upsell and cross‑sell trading products/services to existing clients.
  • Provide tailored information aligned with evolving client needs and market conditions.
• Collaboration
  • Work closely with internal teams to resolve issues and align client-impacting decisions.
  • Ensure a cohesive strategic approach to retention and business growth.
• Relationship Management
  • Conduct regular check‑ins and proactive outreach to strengthen engagement.
  • Provide training guidance and support to help clients maximize trading opportunities.
• Resolution
  • Act as the main point of contact for client concerns and complaints.
  • Collaborate across departments to ensure quick and effective issue resolution.
  • Maintain strong customer relationships while resolving problems effectively.
• Sales Performance
  • Achieve and exceed daily, monthly and quarterly retention sales and upselling targets.
• Customer Feedback
  • Collect and analyze client feedback on their trading experience.
  • Share insights with management and internal teams to improve service delivery.
• Trading Market Knowledge
  • Stay updated with industry trends, platforms and market dynamics.
  • Apply insights to strengthen retention strategies and boost client satisfaction.
• Reporting & Analysis
  • Maintain accurate client records, trading activity logs and retention data.
  • Prepare reports on performance, risk management and client progression.
• Risk Management
  • Follow company risk management processes and policies.
  • Identify, assess and mitigate potential business and customer risks.

Ideal Candidate Profile

• Minimum 1 year of experience in Forex/Online Trading (sales, account management or retention).
• Previous experience in sales, cold calling, real estate, call center sales or banking is an advantage.
• Proven track record in managing high‑ticket sales and achieving strong deposit volumes.
• Strong understanding of trading platforms, retention tools and client psychology.
• Fluent English (spoken and written).
• Smart, proactive and resourceful with strong persuasion and negotiation skills.
• Target‑driven, resilient and motivated by results.

Why Join Us

• Competitive salary, relocation benefits if based outside UAE.
• Work in a diverse international environment.
• All leads provided – no need to bring your own book of clients.
• Excellent career growth in a fast‑paced performance‑oriented culture.

Required Skills

• Cco Proactive Clo Cro Real Estate Trading Market Knowledge Vat Negotiation Skills Ned Negotiation Skill Risk Management Relationship Management Insight Psychology Banking Excel Account Management Strong Understanding Trends