Resource and Development Manager

Linkinghumans; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A strategic resource management consultancy seeks a dynamic Resource & Development Manager in Dubai, UAE. This role is crucial for leading workforce planning, talent development, and ensuring technical oversight across projects. Applicants should have experience in resource management, ideally within a ServiceNow environment, along with relevant certifications. This position offers an attractive tax-free salary, comprehensive benefits, and considerable career growth opportunities in a collaborative environment.

Benefits

Relocation support to the UAE

Tax-free salary

Comprehensive benefits package

Career growth pathway

Qualifications

• Experience in resource management or technical talent acquisition ideally within a ServiceNow environment.
• Strong understanding of ServiceNow roles and implementation best practices.
• Skilled in cross-functional coordination and vendor management.

Responsibilities

• Work with cross-functional teams to track resource capacity and plan upskilling initiatives.
• Forecast and align resource needs with the project pipeline for readiness.
• Source and manage external contractors ensuring compliance with standards.
• Oversee the full recruitment lifecycle from job advertising to onboarding.
• Drive training plans and career development for technical staff.
• Manage onboarding/offboarding processes and capture lessons learned.
• Provide architectural support and mentorship across AMS.
• Design and manage our technical graduate programme.

Skills

Resource management

Technical talent acquisition

Stakeholder engagement

Vendor management

Education

CSA certification

ITIL certification

Agile certification

Job description

Linking Humans is seeking on behalf of our client a ServiceNow Elite Partner in UAE/South Africa for a strategic and dynamic Resource & Development Manager to lead workforce planning resource sourcing onboarding and technical talent development within our Application Managed Services (AMS) function. This role is key to ensuring we have the right people with the right skills at the right timewhile also providing senior technical oversight and mentorship across projects.

Key Responsibilities

• Resource Planning & Forecasting:
  Work with cross-functional teams to track resource capacity anticipate demand and plan upskilling initiatives.

• Sales Pipeline Alignment:
  Forecast and align resource needs with the project pipeline to ensure readiness for upcoming engagements.

• Vendor & Contractor Management:
  Source and manage external contractors when internal resources are limited. Ensure compliance with technical and service standards.

• Recruitment & Onboarding:
  Oversee the full recruitment lifecyclefrom job advertising and interviewing to onboarding and integration.

• Talent Development:
  Drive training plans career development and performance growth for technical staff in partnership with People & Culture.

• Project & AMS Coordination:
  Manage onboarding/offboarding processes aligned with project scopes and delivery frameworks. Capture lessons learned for continuous improvement.

• Senior Technical Oversight:
  Provide architectural support and mentorship across AMS to uphold delivery excellence.

• Graduate Programme Leadership:
  Design and manage our technical graduate programme including training rotations and progress evaluations.

Why Apply

• Relocation to the UAE with full support

• Attractive tax-free salary and comprehensive benefits package

• Rare opportunity to shape a growing technical capability in a dynamic high-impact role

• Be part of an innovative and collaborative environment with a clear career growth pathway

• Influence talent strategy and technical delivery at a regional level

What Youll Need

• Experience in resource management or technical talent acquisition ideally within a ServiceNow environment

• Strong understanding of ServiceNow roles and implementation best practices

• Skilled in cross-functional coordination stakeholder engagement and vendor management

• CSA certification required; ITIL Agile or additional ServiceNow certifications are a plus

Apply now!

Required Experience

Manager