Resource Allocator - Emiratisation

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global airline based in Dubai seeks a Resource Allocator to optimise the use of key operational resources. In this role, you will develop dynamic allocation plans and respond to real-time demands. Candidates should possess strong knowledge in supply chain and logistics, along with proficiency in resource management systems. This exciting position offers a tax-free salary and industry-specific travel benefits, contributing to a vibrant and multicultural work environment.

Benefits

Tax-free salary

Travel benefits

Flight and hotel discounts

Qualifications

• Strong knowledge of supply chain and logistics management.
• Experienced with resource management systems and decision-support tools.
• Proficient in Microsoft Office applications.

Responsibilities

• Maximise resource utilisation through effective allocation planning.
• Manage real-time allocation and adapt to unscheduled demands.
• Collaborate with operational teams to enhance efficiency.

Skills

Supply Chain

Logistics

Resource Management Systems

Microsoft Office Applications

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Resource Allocator and experience a fast‑paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

Role Overview

As a Resource Allocator you will maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources including manpower, equipment and facilities on the day of operation. Ensure that the allocation of resources is undertaken independently, without prejudice and in‑line with the planned business needs, the dynamic real‑time operational demands and the unscheduled customer requirements whilst achieving the targeted levels of the current Service Level Agreements. Provide an independent view regarding the most effective utilisation of all resources.

Key Responsibilities

• Undertake the allocation activities in three phases:
  • Pre‑planning: Account for expected demands, schedules and rostered resources, pre‑plan the allocation of tasks 24–7 hours in advance of the shift as per agreed timetable and department specifics.
  • Shift allocation planning: During the shift, prior and/or at the start of the shift, re‑check the pre‑plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.
  • Real‑time allocation: Manage real‑time allocation of resources in line with actual loads, monitor task achievement, adapt plans for unscheduled demands such as delays, and respond to changes in staff availability.
• Improve operational efficiency and productivity by utilising specialist knowledge of decision‑support systems (RMS, Real‑Time Control, MACS, OPERA and other IT systems) to create, communicate and execute the most effective resource allocation plan.
• Collaborate with the operational shift in‑charge, providing expert advice and input to respond to dynamic changes during the shift, reviewing allocation plans for sickness or absence and recommending replacements or overtime.
• Effectively communicate the resource allocation plan to resources directly or via the shift in‑charge and monitor progress continuously.
• Ensure robust resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
• Work as part of a team of resource allocators, ensuring smooth handover to and from colleagues, covering for other departments or areas as required, and continuously reviewing effectiveness to maximise system potential.

Specific Job Accountabilities (Dnata, EKAS, Sky cargo)

• Monitor the allocation plan’s effectiveness, providing feedback on roster solutions and resource engagement standards to the resource planning team, maintaining updated staff qualifications and coordinating with standards, procedures staff, line managers and supervisors.
• Coordinate with resource planning and IT to ensure decision‑support systems deliver functional results and are configured in-line with operational needs.

Specific Job Accountabilities (Emirates Flight Training Academy)

• Develop and manage medium‑ and long‑term resource planning for aircraft, flying instructors and simulators, considering historic weather, instructor qualifications, aircraft serviceability, metrics, days of operation, student intake, training syllabi and daylight hours. Roll out performance dashboards to assess flight operation efficiency.
• Publish and circulate a two‑week rolling flying programme weekly, showing projected schedule for the upcoming week and actual schedule for the prior week. Circulate a 30‑day roster, update allocation sheets for cadets and instructors based on ratios and student stage, and publish monthly & YTD operational reports (digital dashboard) for stakeholders.
• Track and monitor training progress of each cadet, update individual progress charts, develop prediction models for student delays, and capture Voice of Cadet surveys to assess satisfaction trends.

Qualifications

• Knowledge/skills: Supply Chain, Logistics or Transport; Resource Management Systems (RMS, Real‑Time Control, Multi‑Access Check‑in System); Microsoft Office Applications.

Compensation and Benefits

Join us in Dubai and enjoy an attractive tax‑free salary along with travel benefits exclusive to the industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast‑paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our careers website: www.emirates.com/careers.