Resident Site Manager Nawah

Westinghouse Nuclear; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the nuclear energy sector seeks a Resident Site Manager to provide leadership and on-site customer support in Abu Dhabi. The position involves ensuring high-quality service delivery, managing customer relationships effectively, and overseeing project execution. The ideal candidate will have extensive engineering experience, consultative skills, and the ability to develop effective solutions tailored to customer needs.

Qualifications

• 10 years of engineering or field experience required.
• Significant customer-facing experience at plant and corporate levels.
• Broad technical knowledge of plant operations and engineering practices.

Responsibilities

• Provide on-site leadership and ensure customer satisfaction.
• Implement standards and policies while coaching field project managers.
• Build consultative relationships at all levels within the site.

Skills

Leadership

Customer Relationship Management

Technical Knowledge

Education

Bachelor's degree in Engineering

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset, and we seek to identify, attract, and recruit the most qualified talent while valuing diversity in the global workplace.

Resident Site Manager - Barakah

General Job Function:

Provides on-site leadership to ensure Westinghouse delivers safe, high-quality services with a focus on customer satisfaction. Achieves financial targets set for the customer. Builds and maintains valuable customer relationships through a solid understanding of site-specific needs and the customer's buying protocol to support feeding the sales pipeline back into the Westinghouse sales team.

Duties and Responsibilities:

Implement standards contained in Westinghouse Codes of Business Ethics & Conduct. Ensure all employees reporting to this position are informed about the standards and policies, and enforce them within this supervised activity.

On-Site Customer Support

• Serve as the Westinghouse presence at the customer site, representing Westinghouse's ability to respond to planned and emergent customer needs.
• Provide valuable customer information that helps build relationships and a broader understanding of the customer's site needs.
• Ensure Westinghouse activities and interactions are implemented consistent with site-specific environment policies, procedures, and organization to meet requirements and eliminate the cost of poor quality.
• Serve as champion for human performance (HuP) and safety.

Identify Customer Needs

• VOC: Issue regular plant status reports as appropriate. Identify unmet customer needs and communicate within the sales and product teams for potential solutions.
• Collect marketplace data including customer long-term O&M and capital plans, as well as competitor intelligence, and communicate with relevant Account Manager.
• Grow the Pipeline: Identify and evaluate customer needs, review bid specifications for applicability of WEC products and services.
• Propose: Coordinate and solicit various product lines for technical and financial input in support of the proposal process. Submit proposals and negotiate up to contract signature for basic opportunities with standard T&Cs as per the DOR.
• Pursue: Push the identified business opportunities within the customer organization.

Execution Oversight

• Provide guidance, coaching, and oversight to field project managers in executing specific projects.
• Oversee scope development, schedule development, contingency planning, and work package development.
• Supervise Westinghouse personnel on site and provide performance feedback.
• Work with the customer to remove barriers to project completion, including work scopes, logistics, and physical issues.
• Escalate unresolved issues through proper channels for mutual resolution.
• Coordinate the development of long-term strategic maintenance and performance programs integrated into outage planning.
• Support the Account Executive on customer projects and OPS services.
• Develop status reports and lead presentations to various executive teams.
• Manage customer satisfaction issues and evaluate performance metrics.
• Provide feedback and mentorship to project and service teams.
• Lead lessons learned and continuous improvement initiatives.

Customer Relationships

• Build consultative relationships at all levels within the site, including operations, maintenance, and engineering decision-makers.
• Use CRM tools to capture intelligence and document actions.
• Leverage extensive knowledge of Westinghouse products and services to become a trusted advisor.
• Attend relevant meetings to understand customer issues and needs.
• Lead resolution of scope delays, contract changes, and related site activities.

Education and Qualifications / Skills and Competencies:

• Bachelor's degree in Engineering or related technical discipline.
• 10 years of engineering or field experience, including prior outage and/or on-site utility experience. Significant customer-facing experience at plant and corporate levels.
• Broad technical knowledge of plant operations and engineering practices.
• Experience in contract management, customer negotiations, and supplier delivery.

Required Experience:

Manager