Residences Concierge-German Speaking- Six Senses The Palm Dubai

IHG; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel group in the United Arab Emirates is looking for a Residences Concierge (German Speaking) to ensure exceptional resident experiences. The role includes interacting with residents, handling special requests, and managing resident experiences from start to finish. Candidates must hold a hospitality degree and be fluent in English and German. The position requires expertise in various hotel systems and adherence to high standards of service.

Qualifications

• Experience in a similar role at luxury hotels or branded residences.
• Proven results in hospitality service.

Responsibilities

• Interact with residents and hosts professionally and courteously.
• Manage residents' experiences during pre-move-in, move-in, and move-out.
• Conduct pre-arrival calls and handle special requests.

Skills

Fluent in English

Proficiency in German

Hospitality diploma/degree

Advanced MS Office skills

Education

Hospitality diploma/degree

Tools

Property Management System (PMS)

Residential Portal

Job description

Duties and Responsibilities

As Residences Concierge (German Speaking), I will assume full responsibility for the efficient operation in the following:

• Interact with the residents and hosts professionally, courteously, and positively and proactively seek feedback.
• Responsible for exceptional residents’ experiences from pre-move-in, move-in, and move-out.
• Conduct pre-arrival calls to arriving Residents, make pre-arrival arrangements, grocery orders, and amenity orders, and handle any other member arrival requests.
• Welcome and acknowledge every Resident with a smile, eye contact, and a friendly verbal greeting, using the resident’s name when possible.
• Respond to and coordinate Residents’ requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.
• Maintain a high standard of personal appearance, grooming, and hygiene.
• Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.
• Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.
• Have knowledge and strict adherence to LQA standards.
• Be knowledgeable of all in-house and arriving Residents.
• Maintain up-to-date Residents profiles in the Property Management System.

Qualifications

To execute the position of Concierge (German Speaking), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:

• Hospitality diploma/degree and experience in a similar role at luxury hotel or branded residences.
• Fluent in English; proficiency in German Language is a requirement.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.

The above is intended to provide an overview of the role and responsibilities for a Residences Concierge (German Speaking) at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.