Residence Guest Service Associate

Shangri-La; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Sharjah is seeking a Residence Guest Service Associate to manage guest check-ins and check-outs, along with cashiering duties. The ideal candidate should have at least one year of experience in a hotel setting and a pleasant attitude. Fluency in English and Arabic is mandatory. The role offers competitive benefits and opportunities for personal growth in a diverse and inclusive work environment.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Qualifications

• At least 1 year working experience in a hotel.
• Pleasant, friendly, and cheerful attitude.

Responsibilities

• Responsible for guest registration and check-out.
• Handles cashiering and foreign exchange.
• Prepares documents for guest check-in.
• Welcomes guests as they approach the desk.
• Checks guest history and specialized instructions.

Skills

Fluent English

Fluent Arabic

Customer service skills

Job description

Find Your Shangri-La in Shangri-La

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddahs popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary:

The Residence Guest Service Associate is responsible for guest registration, guest check-out, cashiering, and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries/requests.

As a Residence Guest Service Associate, we rely on you to,

• Checks supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day.
• Prior to arrivals, prepares all needed documents (registration forms, vineyards, welcome folders, etc.) to facilitate check-in.
• Acknowledges and welcomes guests as soon as guest approaches the desk
• Checks OPMS records for the following:
• Guest history
• Specialized instructions
• Assists guests in completing the registration form, reviewing entries to ensure important details are included. Directs guests to appropriate lifts and coordinates with Concierge staff.

What we are Looking For:

• At least 1 year working experience in a hotel.
• Communicates and writes with fluency in English (as well as the Arabic language)
• Pleasant, friendly, and cheerful attitude
• This Position is for Saudi Nationals Only

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.