Reservations Supervisor: Upsell Focus & Guest Satisfaction

Anantara; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A luxury hotel brand in Dubai seeks an experienced individual for its Reservations department. This role entails overseeing hotel reservations, ensuring guest satisfaction, and implementing sales strategies. Candidates should possess at least two years of experience in hotel reservations, a Bachelor's degree in Hospitality Management, and strong communication skills. Familiarity with PMS and excellent customer service are also critical. This is a dynamic opportunity in a fast-paced environment with varying shifts.

Qualifications

• Two years of experience in hotel reservation and rooms division.
• In-depth knowledge of revenue management principles and practices.
• Experience with upselling techniques and strategies.

Responsibilities

• Assist in the effective operation of the Reservations department.
• Ensure that all Standard Operating Procedures are adhered to.
• Drive the implementation of all sales and promotional programmes.

Skills

Hotel reservation experience

PMS & RMS technology familiarity

Excellent communication skills

Customer service skills

Flexibility to work varying shifts

Strong problem-solving skills

Education

Bachelor's degree in Hospitality Management

Tools

PMS

RMS

Job description

A luxury hotel brand in Dubai seeks an experienced individual for its Reservations department. This role entails overseeing hotel reservations, ensuring guest satisfaction, and implementing sales strategies. Candidates should possess at least two years of experience in hotel reservations, a Bachelor's degree in Hospitality Management, and strong communication skills. Familiarity with PMS and excellent customer service are also critical. This is a dynamic opportunity in a fast-paced environment with varying shifts.