Reservations Supervisor

IHG; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel and resort chain in the United Arab Emirates is seeking a Reservations Supervisor. The role involves supervising Reservation Hosts, processing reservations, and ensuring adherence to high standards. Candidates should have a high school diploma, at least 2 years of relevant experience in luxury hotels, and advanced skills in MS Office and hotel reservation systems. Fluency in English is essential. This is a great opportunity to work in a prestigious environment.

Qualifications

• At least 2 years’ experience in a similar luxury hotel operational setting.
• Technical skills in various hotel reservation systems.
• Proven results in luxury hotel duties.

Responsibilities

• Supervise and direct Reservations hosts.
• Ensure daily completion of checklists and tasks.
• Process new reservations and updates.
• Assist in determining room rates.
• Adhere to LQA standards and guest comments.

Skills

Advanced MS Office (Word, Excel, PowerPoint, Outlook)

Familiarity with hotel systems (PMS, GDS, CRS)

Excellent command of written and spoken English

Education

High school diploma or equivalent

Hospitality diploma/degree from a recognized school

Job description

Duties and Responsibilities

As Reservations Supervisor, I will assume full responsibility for the efficient operation in the following:

• Supervise and direct Reservations hosts in their day-to-day responsibilities.
• Ensure Reservations hosts’ checklist is completed daily and other assigned tasks.
• Assign Reservations hosts to respond promptly to incoming correspondence.
• Assist and handles all trainings regarding Reservations.
• Keep control on travel agent allotment.
• Supervise and assist in all allocation of rooms.
• Ensure Reservations hosts are familiar with all guest rooms, spa, dinning and selling techniques, resort facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests.
• Ensure Reservations hosts run daily reports for Reservation department, operational departments, Sales & Marketing.
• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
• Assist in determine room rates based on the selling tactics of the resort.
• Assist the Director of Revenue & Reservations to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Reservations Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 2 years’ experience in a similar luxury hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.

I have an excellent command of written and spoken English.

The above is intended to provide an overview of the role and responsibilities for a Reservations Supervisor at Six Senses, The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.