Reservations Supervisor

Accor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a talented individual to manage the reservations department. This role involves leading a high-performing team to deliver exceptional customer service, overseeing daily operations, conducting training, and resolving guest inquiries. Ideal candidates will have excellent communication skills, technical knowledge of hotel booking systems such as Opera, and a commitment to high standards in service. Join us to make memorable experiences for our guests.

Qualifications

• Proven track record in delivering exceptional customer service.
• High standard of personal presentation with a confident, professional manner.
• Technical knowledge of hotel booking systems.

Responsibilities

• Lead and motivate the team for exceptional customer service.
• Oversee daily operations of the reservations department.
• Conduct training sessions for reservation agents.
• Interact with guests for reservation inquiries.
• Work closely with Front Office and Sales for inventory management.
• Generate and analyse reservation reports for improvements.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Customer service

Tools

Opera

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job Description

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities

• Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
• Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
• Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
• Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
• Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
• Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.

Qualifications

• Technical knowledge of hotel booking systems, including Opera.
• Excellent communication and interpersonal skills.
• A high standard of personal presentation with confident, professional and welcoming personality.
• Proven track record of delivering exceptional customer service.
• Attention to detail and a commitment to maintaining high standards.