Reservations Supervisor

Accor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an individual to join their team and lead the reservations department. The successful candidate will be responsible for ensuring exceptional customer service and handling reservations efficiently. Ideal candidates will have a keen eye for detail, excellent communication skills, and a proven track record in customer service. This position offers a supportive work environment and opportunities for career growth in the hospitality sector.

Qualifications

• Technical knowledge of hotel booking systems, including Opera.
• Excellent communication and interpersonal skills.
• A high standard of personal presentation with confident, professional, and welcoming personality.
• Proven track record of delivering exceptional customer service.
• Attention to detail and a commitment to maintaining high standards.

Responsibilities

• Lead and motivate the team to ensure exceptional customer service.
• Oversee the day-to-day operations of the reservations department.
• Conduct training sessions for reservation agents.
• Interact with guests to assist with reservation inquiries.
• Work closely with other departments to optimize room inventory.
• Generate and analyze reservation reports.

Skills

Excellent communication and interpersonal skills

Attention to detail

High standard of personal presentation

Proven track record of delivering exceptional customer service

Tools

Opera hotel booking system

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus‑quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart, Joinus and become a Heartist®.

Job Description

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities

• Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
• Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
• Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
• Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
• Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
• Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.

Qualifications

• Technical knowledge of hotel booking systems, including Opera.
• Excellent communication and interpersonal skills.
• A high standard of personal presentation with confident, professional and welcoming personality.
• Proven track record of delivering exceptional customer service.
• Attention to detail and a commitment to maintaining high standards.