Reservations Specialist – Multichannel & Upsell Expert

Masarra; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A destination management company in Abu Dhabi is seeking a Reservations Executive to manage both B2B and B2C reservations. The ideal candidate will have a strong customer service and sales capability, with excellent attention to detail. Responsibilities include managing booking challenges, collaborating with internal teams and suppliers, and ensuring customer satisfaction. Applicants should possess a Bachelor's degree in Tourism or Hospitality, and proficiency in either French or Italian is essential, with other languages being an advantage.

Qualifications

• Proven experience within a Destination Management Company (DMC).
• Background in hospitality, tourism, or travel agencies.
• Experience in reservations, concierge, sales, or customer-facing roles.

Responsibilities

• Manage B2B and B2C reservations ensuring a seamless booking experience.
• Coordinate with internal teams and suppliers effectively.
• Handle guest feedback and complaints professionally.
• Upsell relevant services to enhance the guest journey.

Skills

Customer service excellence

Sales capability

Attention to detail

Excellent communication

Interpersonal skills

Proficiency in reservation systems

Proficiency in French or Italian

Flexibility

Education

Bachelor’s degree or Higher National Diploma in Tourism or Hospitality

Job description

A destination management company in Abu Dhabi is seeking a Reservations Executive to manage both B2B and B2C reservations. The ideal candidate will have a strong customer service and sales capability, with excellent attention to detail. Responsibilities include managing booking challenges, collaborating with internal teams and suppliers, and ensuring customer satisfaction. Applicants should possess a Bachelor's degree in Tourism or Hospitality, and proficiency in either French or Italian is essential, with other languages being an advantage.