Reservations Agent (Turkish Speaker)

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Reservations Agent who is fluent in Turkish and English. This role involves handling customer inquiries, processing reservations, and ensuring high customer satisfaction. The ideal candidate should have excellent communication skills, a background in hospitality, and a passion for delivering exceptional customer service.

Qualifications

• Fluency in Turkish and English (written and verbal) is essential.
• Excellent communication skills to convey information clearly.
• Strong customer service orientation with an empathetic approach.

Responsibilities

• Handle inquiries from Turkish-speaking customers regarding reservations.
• Process reservations accurately using booking systems.
• Provide detailed information about products and services.

Skills

Fluency in Turkish

Fluency in English

Excellent communication skills

Strong customer service orientation

Problem-solving skills

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality or related field

Tools

Reservation systems

MS Office

Job description

Overview

We are seeking a friendly and customer-focused Reservations Agent (Turkish Speaker) to join our team in Dubai, United Arab Emirates. As a key member of our customer service department, you will be responsible for handling reservations, providing information, and ensuring exceptional customer experiences for our Turkish-speaking clientele.

Responsibilities

• Handle incoming calls, emails, and online inquiries from Turkish-speaking customers regarding reservations, bookings, and travel information
• Process reservations accurately and efficiently using our reservation systems and booking tools
• Provide detailed information about our products, services, pricing, and policies to customers
• Assist customers with modifying or canceling existing reservations
• Upsell and cross-sell additional products or services when appropriate
• Resolve customer complaints and concerns in a timely and professional manner
• Maintain up-to-date knowledge of promotions, special offers, and travel regulations
• Collaborate with other departments to ensure smooth customer experiences
• Achieve performance targets and maintain high customer satisfaction ratings

Qualifications

• Fluency in Turkish and English (written and verbal) is essential
• Excellent communication skills with the ability to convey information clearly and concisely
• Strong customer service orientation and empathetic approach to problem-solving
• Proficiency in reservation systems and booking tools
• Basic computer skills, including MS Office and email applications
• Keen attention to detail and ability to multitask in a fast-paced environment
• High school diploma or equivalent required; Bachelor’s degree in Hospitality, Tourism, or related field preferred
• Previous experience in customer service or hospitality industry is a plus
• Knowledge of the travel and tourism industry is advantageous
• Ability to work flexible hours, including weekends and holidays, as required
• Strong problem-solving skills and ability to remain calm under pressure
• Enthusiasm for delivering exceptional customer experiences