Reservations Agent for Conrad Dubai

Hilton; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Reservations Agent at a prestigious hotel where your role is pivotal in creating memorable guest experiences. You will be the first point of contact for room reservations, providing exceptional customer service and ensuring all inquiries are handled with professionalism and care. This position requires excellent communication skills and a passion for hospitality, making it an exciting opportunity to thrive in a luxury environment. If you are dedicated to delivering outstanding service and enjoy working in a fast-paced setting, this role is perfect for you, offering a chance to grow within a renowned hotel brand known for its commitment to excellence.

Qualifications

• Previous experience in a similar role with a passion for customer service.
• Excellent communication and telephone manners are essential.

Responsibilities

• Serve as the main contact for room reservations and offer excellent service.
• Convert inquiries into contracted business and respond to sales inquiries.

Skills

Customer Service

Telephone Etiquette

Communication Skills

Organizational Skills

Computer Proficiency

Arabic Language Skills

Education

Tertiary Qualifications

Tools

OnQ

Job description

A Reservations Agent for Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible to offer excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Answer incoming phone calls by following the hotel's telephone etiquette at all times.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotel's brand standards.

What are we looking for?

A Reservations Agent for Conrad Dubai is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a similar role.
• A passion for delivering great customer service.
• Excellent professional telephone manners and etiquette.
• Excellent communication skills (oral and written).
• Outstanding administration and organizational skills.
• Good computer proficiency.
• Arabic language skills.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• OnQ experience.
• Tertiary qualifications, or other collegiate-level degree.
• Luxury hospitality experience in a similar role.

What will it be like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!