Reservations Agent

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Reservation Agent to ensure seamless guest experiences. You will manage hotel reservations, provide top-notch customer service, and promote additional services to maximize revenue. Applicants should have experience in hotel reservations, strong communication skills, and the ability to handle multiple tasks under pressure. This role offers opportunities for growth and a chance to make a significant impact within the company.

Benefits

Employee benefit card offering discounted rates worldwide

Learning programs through our Academies

Opportunity for talent development

Engagement in Corporate Social Responsibility activities

Qualifications

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.

Responsibilities

• Receive and process hotel reservations via phone, email, or online platforms.
• Provide personalized assistance to guests, addressing inquiries and resolving concerns promptly.
• Promote additional services, upgrades, and amenities to maximize revenue.
• Maintain clear and professional communication with guests and colleagues.
• Keep accurate records of reservations, cancellations, and no-shows.
• Address and resolve any issues related to reservations, ensuring guest satisfaction.

Skills

Excellent communication skills

Attention to detail

Customer-focused

Ability to manage multiple tasks

Education

Education in hospitality or a related field

Tools

Opera system

Job description

Company Description

Join us at Accor, where life pulses with passion! Accor is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. While each brand has its own personality, you will be able to truly find yourself, because we all share a common ambition: to keep innovating and challenging the status‑quo.

Job Description

Reservation Agent

As a Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service.

What’s in it for you

• Employee benefit card offering discounted rates worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing

• Reservation Management: Receive and process hotel reservations via phone, email, or online platforms. Ensure accuracy in guest information, stay details, and special requests. Utilize the hotel's reservation system to manage bookings efficiently.
• Customer Service: Provide personalized assistance to guests, addressing inquiries and resolving concerns promptly. Offer information about hotel services, amenities, and policies to enhance the guest experience.
• Sales and Upselling: Promote additional services, upgrades, and amenities to maximize revenue. Recognize opportunities to upsell and contribute to achieving sales targets.
• Communication: Maintain clear and professional communication with guests, colleagues, and other departments. Coordinate with housekeeping, front desk, and other relevant teams to ensure smooth check‑ins and check‑outs.
• Administrative Tasks: Keep accurate records of reservations, cancellations, and no‑shows. Generate reports as needed for management and other departments. Stay informed about current promotions, packages, and discounts.
• Problem Resolution: Address and resolve any issues related to reservations, ensuring guest satisfaction. Collaborate with other staff members to find solutions to challenges that may arise.

Qualifications

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Familiarity with Opera system.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Customer‑focused with a commitment to providing exceptional service.
• Additional education or training in hospitality or a related field is a plus.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.