Reservations Agent

Livbnb; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A holiday home management company in Dubai is seeking a proactive Reservations Agent. In this role, you will handle guest inquiries via multiple channels, convert inquiries into confirmed reservations, and manage bookings. The ideal candidate will have experience in hospitality and strong customer service skills. A competitive salary plus performance-based incentives are offered. Flexibility to work weekends is required, and multilingual abilities are a plus.

Benefits

Competitive salary

Performance-based incentives

Qualifications

• Experience in reservations, hospitality, customer service, or sales.
• Ability to work flexible shifts, including weekends.
• Experience in holiday homes or short-term rentals.

Responsibilities

• Handle guest inquiries via phone, email, WhatsApp, and booking platforms.
• Convert inquiries into confirmed reservations.
• Manage bookings across OTAs and direct channels.

Skills

Customer service mindset

Strong attention to detail

Multitasking

Familiarity with OTA platforms

Sales skills

Organizational skills

Multilingual

Tools

PMS systems

OTA platforms

Job description

Livbnb Holiday Homes is a fast-growing holiday home management company, committed to delivering exceptional guest experiences and maximizing returns for property owners. We’re looking for a proactive and customer-focused Reservations Agent to join our team.

• Handle guest inquiries via phone, email, WhatsApp, and booking platforms
• Convert inquiries into confirmed reservations
• Manage bookings across OTAs and direct channels
• Ensure rate and availability accuracy in the system
• Process modifications, cancellations, and special requests
• Coordinate with operations and housekeeping teams
• Upsell add-on services and promotions when applicable
• Maintain clear and professional guest communication
• Meet response time, conversion, and occupancy targets
• Experience in reservations, hospitality, customer service, or sales
• Strong customer service and sales mindset
• Ability to multitask in a fast-paced environment
• Familiarity with OTA platforms (Airbnb, Booking.com, etc.) is a plus
• Strong attention to detail and organizational skills
• Willingness to work flexible shifts, including weekends if required
• Experience in holiday homes or short-term rentals
• Knowledge of PMS systems
• Multilingual candidates are a plus

🎯 What We Offer

• Competitive salary + performance-based incentives