Reservations Agent

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a prestigious luxury hotel as a Reservations Agent, where you will represent Palazzo Versace Dubai while delivering top-quality customer service. This role involves maximizing sales, managing guest inquiries efficiently, and maintaining the highest performance standards in a vibrant hospitality environment. If you're passionate about excellence and teamwork in a multi-cultural setting, this position offers an exciting opportunity.

Qualifications

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
• Experience in high volume, high-pressure environments.
• Ability to work in a multi-cultural environment.

Responsibilities

• Maximize sales and provide the highest level of customer service.
• Handle queries through telephone, fax, and email.
• Ensure compliance with contact center quality performance standards.

Skills

Customer Service

Sales

Teamwork

Attention to Detail

Integrity

Tools

Opera

Microsoft Applications

Job description

JOB SUMMARY

Main Duties/Responsibilities:

• Represent the company by following the standard operating procedures set by the organization

• Proactively sell and upsell all products and services within the property.

• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.

• Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.

• Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.

• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.

• Achieve given targets and maintain exceptional performance at all times.

• Handle queries through telephone, fax, and email.

• Use approved language skill as required at all times.

• Ensure compliance with the contact center quality performance requirements.

• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

CANDIDATE PROFILE

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.

• Demonstrate experience working in a high volume, high pressure environment.

• Worked in Multi-Cultural environment.

• Display Team work to achieve departmental and organization goals

• Enter all bookings accurately

• Opera knowledge

• Proficient in Microsoft applications

• High level of integrity and customer focus